Hi, I’m
Samiya Begum
Travel Counselor
Thunder Bay,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
year of professional experience
10
Certificates
Work History
CAAThunder Bay
Travel Counsellor
11.2021 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Ramada HotelThunder Bay, ON
Front Desk Agent
08.2021 - 11.2021
Job overview
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Confederation CollegeThunder Bay, ON
Post Graduation Diploma from Digital Marketing And Marketing Analytics
08.2022
Villa Marie Degree CollegeHyderabad, India
BBA from Human Resource Management
09.2019
International Indian SchoolKhobar, Saudi Arabia
CBSE from Commerce
04.2016
Skills
- Flexible and Adaptable
- Customer Service
- Conflict Resolution
- Self-Motivated
- Microsoft Office
- Decision Making
- Responsible
- Team-building
- Leadership
- Organization and Time Management
Accomplishments
- Achieved "All Star" Title by completing 54 Home and Auto insurance leads in two months.
Certification
- Email Marketing
- Content Marketing
- Tableau Essentials Training
- Learning Python
- Social Media Awareness Training
- IT Risk and Cybersecurity Training
- AODA Customer Service Standards Training
- Understanding Human Rights Training
- WHMIS 2015 Training
- TICO
Timeline
Travel Counsellor
CAA
11.2021 - Current
Front Desk Agent
Ramada Hotel
08.2021 - 11.2021
Confederation College
Post Graduation Diploma from Digital Marketing And Marketing Analytics
Villa Marie Degree College
BBA from Human Resource Management
International Indian School
CBSE from Commerce
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