Kristal Yusufzai
Pickering
Summary
To obtain a challenging and rewarding position in a dynamic work environment where I can utilize my work experience paired with my educational background.
Overview
11
11
years of professional experience
Work History
Travel Counsellor
American Express GBT
07.2021 - Current
- Act as a dedicated travel advisor and concierge for Avion rewards travel, providing exceptional service and support throughout their travel experiences
- Assist card members with all aspects of their travel arrangements, including flight bookings, cancelling flights for refund or travel credits, exchanges, help with airline schedule changes, hotel reservations, car rentals, and other travel-related services
- Utilize in-depth knowledge of travel destinations, airlines, hotels, and local attractions to offer personalized recommendations and create customized itineraries
- Coordinate and manage travel logistics, ensuring smooth transitions between different modes of transportation, accommodations, and activities
- Proactively identify opportunities to enhance card members' travel experiences, such as suggesting upgrades, and unique local experiences
- Stay up to date on travel industry trends, airline and hotel loyalty programs, and relevant regulations to provide the most accurate and timely information to card members
- Demonstrate exceptional customer service skills, promptly addressing card members' inquiries, concerns, and requests through various communication channels, including phone, email, and chat
- Collaborate with internal teams, external travel partners, and vendors to resolve any issues or discrepancies that may arise during the travel process.
Legal Assistant
Gangani Law Professional Corporation
01.2019 - 03.2019
- Provided administrative support to lawyers and legal professionals in a law firm, corporate legal department, or other legal settings
- Assisted in the preparation and drafting of legal documents, such as contracts, pleadings, briefs, and correspondence
- Performed legal research using various resources to gather and compile relevant information for cases, transactions, or legal opinions
- Maintained and organized legal files, documents, and databases, ensuring accuracy, confidentiality, and compliance with record-keeping requirements
- Coordinated and scheduled meetings, court appearances, and depositions, managing calendars and arranging necessary logistics
- Prepared and filed legal documents with courts, administrative agencies, and other relevant entities
- Assisted in the review and analysis of contracts, agreements, and other legal documents to identify key provisions, potential risks, and compliance requirements.
Store Associate
Marshalls
01.2014 - 01.2017
- Greeted and provided friendly, helpful customer service to all customers entering the store
- Assisted customers in locating merchandise, answering questions, and providing product information
- Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked
- Assisted in receiving and processing new merchandise shipments, including unpacking, tagging, and preparing items for display
- Followed company policies and procedures regarding loss prevention, inventory control, and cash handling
- Maintained knowledge of current promotions, discounts, and store policies to effectively assist customers.
Education
Office Administration Legal Diploma -
Durham College
Toronto, ON12.2020
Skills
- Strong Communication Skills
- GDS knowledge through Sabre, Amadeus, and Farelogix
- Hotel Accommodations
- Travel research
Highlightsofskills
- Proficiency in using office software applications (e.g., Microsoft Office Suite, Google Workspace)
- Excellent organizational and time management skills
- Strong verbal and written communication abilities
- Attention to detail and accuracy in completing tasks
- Exceptional communication skills, both verbal and written
- Outstanding interpersonal skills and ability to build rapport with customer
- Ability to work well in a team and collaborate effectively
- Adaptability and flexibility to handle changing priorities
- Attention to detail and accuracy in documentation
- Positive attitude and willingness to go the extra mile for customer satisfaction
References
Available upon request
Languages
English
Full Professional
Farsi
Full Professional
Timeline
Travel Counsellor
American Express GBT
07.2021 - Current
Legal Assistant
Gangani Law Professional Corporation
01.2019 - 03.2019
Store Associate
Marshalls
01.2014 - 01.2017
Office Administration Legal Diploma -
Durham College
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