Ntando Ndlovu
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Travel Counsellor
Amex Gbt
01.2021 - Current
- Inbound Call Centre Sales/Service
- Explain how to redeem Rewards Points
- Book new Flight tickets using points/Credit Card
- Process Voluntary Changes/Involuntary Changes
- Issue New Tickets
- Voiding Tickets
- Process a Refund
- Book Hotels/Cars.
Inbound Call Centre
LineOne Contact Centres Inc
09.2017 - 12.2020
- Answered Calls and assisted Customers Placing Online orders
- Responded to Customer Inquiries on order Eta's
- Resolved billing Issues
- Escalated Customer Concerns, regarding Inventory and missing Orders
- Collected Customer feedback and recommended procedural or product options
- Processed Payments and advised of payment options.
Customer Advisor and Payment Solutions Specialist
Shaw Communications & Shaw Direct
11.2011 - 01.2016
- Answering Inbound calls assisting customers with bill explanations
- Arrange credit card and cheque refunds
- Setting up new accounts
- Processing credit card payments and setting up payment arrangements
- Respond to customer inquiries on collection matters
- Resume suspended services
- Assisting customers in finding the right product
- Basic cable troubleshooting.
Customer Service
Northwynd Resort Properties
01.2010 - 01.2011
- Outbound calls to the members to inform them about the name changes and ownership changes
- Informed members how the changes could affect their membership and what were the new benefits under the ownership
- Reminding members of renewal of accounts
- Booked members to come in for member information sessions.
Enumerator
Elections Alberta
09.2010 - 11.2010
- Door to door collecting Electors information
- Updating, correcting spellings on the Electors name(s), phone numbers, birthdates, gender and previous addresses
- Thanking them for taking time to update their information.
SECURITAS - Front desk and Information Desk Customer Service
Calgary Courts Centre
01.2007 - 01.2009
- Screening visitors after hours and checked IDs
- Provided Information and directions to the Customers who came to the Courts Centre
- Reception/Client Service Desk
- Checked Contractors in/out.
Sales Associate
S&S Scottish Traders Inc
01.2004 - 01.2007
- Worked in the showroom to assist customers with new products
- Dealt with the returned stuff that was damaged and refunds
- Administrative duties
- Reception/Client Service.
Customer service
NCO Financial Services
01.2003 - 01.2007
- Outbound/Inbound calls to collect overdue credit card payments for Capital One Clientele
- Applying payments on customers account and advising them on problems of late payments
- Setting up payment arrangements.
Customer service
AFFINA
01.2005 - 01.2006
- Inbound calls to troubleshoot for Brother Fax, Printers and Copy machines.
Skills
- Knowledge of MS Applications…MS Word, PowerPoint and outlook
- Organized
- Customer service skills
- Willing Learner and Positive Attitude
- High aptitude for public relations
- Organization and Time Management
- Flexible and Adaptable
Languages
English
Professional Working
Timeline
Travel Counsellor
Amex Gbt
01.2021 - Current
Inbound Call Centre
LineOne Contact Centres Inc
09.2017 - 12.2020
Customer Advisor and Payment Solutions Specialist
Shaw Communications & Shaw Direct
11.2011 - 01.2016
Enumerator
Elections Alberta
09.2010 - 11.2010
Customer Service
Northwynd Resort Properties
01.2010 - 01.2011
SECURITAS - Front desk and Information Desk Customer Service
Calgary Courts Centre
01.2007 - 01.2009
Customer service
AFFINA
01.2005 - 01.2006
Sales Associate
S&S Scottish Traders Inc
01.2004 - 01.2007
Customer service
NCO Financial Services
01.2003 - 01.2007
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