Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAMIR REZGUI

159 Henderson Avenue ,Canada

Summary

Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Server

Boston Pizza Plateau Des Grives Gatineau
08.2023 - 08.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

SERVER

Restaurant Mikes
05.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

SERVER

Restaurant Mikes
01.2023 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Busboyy and Host

Restaurant la station Saint Joseph
09.2022 - 01.2023
  • Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

BACCALAURÉAT EN CRIMINOLOGIE -

Université d'Ottawa
Ottawa, Canada
08.2024

DIPLOME DE BACCALAURÉAT SECONDAIRE -

lycée pilote de sousse
Sousse, Tunisie
06.2021

Skills

  • Prise de commande
  • Mise en place, service et débarrassage
  • Garantie de la satisfaction des clients
  • Service des commandes
  • Un service de Haute et de bonne Qualité
  • Travailler avec une équipe dans un respect total en répondant aux normes du travail en équipe
  • Traiter les plaintes des clients avec empathie et calme
  • Accueil communication
  • Service client organisation
  • Adaptabilité travail en équipe
  • Dynamisme gestion du stress
  • Rapidité
  • Français
  • Arabe
  • Anglais
  • Turque
  • Safe Food Handling
  • Table Bussing
  • Guest Engagement
  • Table Setting
  • Food Delivery
  • Menu presentation

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Boston Pizza Plateau Des Grives Gatineau
08.2023 - 08.2024

SERVER

Restaurant Mikes
05.2023 - 09.2023

SERVER

Restaurant Mikes
01.2023 - 04.2023

Busboyy and Host

Restaurant la station Saint Joseph
09.2022 - 01.2023

BACCALAURÉAT EN CRIMINOLOGIE -

Université d'Ottawa

DIPLOME DE BACCALAURÉAT SECONDAIRE -

lycée pilote de sousse
SAMIR REZGUI