Samantha Diana Silva
Diamond Bar
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling beverage items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LA Fitness Front Desk
L.A. Fitness International, LLC
2022.02 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Barista
Life Nutrition
2021.08 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Set and achieved goals for professional development and advancement.
Education
Master of Criminal Justice - Criminology
Cal Polytechnic Pomona University
Pomona, CA03.2026
High School Diploma -
Diamond Ranch High School
Pomona, CA05.2022
Skills
* Excellent with customer service, always achieving satisfaction.
* Excellent communication.
* Great leadership with workmanship.
* Succeed in both languages, English and Spanish.
* Self confidence and well organized.
* Energetic, passionate and self motivated.
* Attentive to customer service and staff.
* Great multitasking skills.
Accomplishments
Developed sportsmanship skills through dance in high school by being part of Dance Team and Dance Company. I was elected in office for Dance Company and was respected and looked up to as leader. Successfully achieved a goal being part of Government Federal Law research with UCI Law department.
Certification
* Honors High School Graduate
* Dance Team and Company leader certificate.
*A-G High School Cal Sate and UC applicant Certificate
Dance, Art, and Music
* Dance is a passion within me, carried it along until high school pursing my dreams to become part of Dance Team and Dance Company leader.
* Express feelings, visions and emotions through art.
* Feel motivation and energy through music that creates happiness for me.
Timeline
LA Fitness Front Desk
L.A. Fitness International, LLC
2022.02 - Current
Barista
Life Nutrition
2021.08 - Current
Master of Criminal Justice - Criminology
Cal Polytechnic Pomona University
High School Diploma -
Diamond Ranch High School
* Honors High School Graduate
* Dance Team and Company leader certificate.
*A-G High School Cal Sate and UC applicant Certificate
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