KWANITA HOORZUK
Milpitas
Summary
Achieved high levels of client satisfaction by effectively managing interactions and administrative processes in fast-paced environments. Drove successful conversion of prospects into loyal clients through relationship-building efforts. Resolved complex client issues, resulting in improved retention rates. Actively pursuing a career in property management and leasing, utilizing hands-on experience in real estate analysis and client outreach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Administration
Insight Psychiatric
01.2026
- Provided exceptional customer service to enhance client satisfaction while managing sensitive transactions and protecting confidential information.
- Addressed complex customer issues, including insurance and billing challenges, to enhance client retention.
- Maintained accurate records and documentation in compliance with regulatory standards
- Trained team members and supported workflow efficiency in a fast-paced environment
- Recognized as Top 3 in District for CarePass Sales, demonstrating strong sales and persuasion ability
Independent Work
Real Estate & Deal Analysis
01.2025 - Current
- Conducted research and analysis on real estate opportunities, evaluating property value, potential ROI, and deal feasibility
- Assisted in outreach and communication efforts with buyers/sellers, supporting deal flow and relationship building
- Developed understanding of transaction structure, client qualification, and negotiation dynamics
- Demonstrated initiative by proactively sourcing and analyzing opportunities in competitive markets
- (This is your “bridge”—we’re making it real and credible)
Sales Representative
TruConnect
01.2025 - 01.2026
- Drove sales through direct customer engagement, product demonstrations, and relationship building
- Identified client needs and delivered tailored solutions, increasing conversion rates and customer satisfaction
- Consistently met performance expectations through upselling and cross-selling strategies
- Managed customer inquiries and resolved concerns efficiently while maintaining professionalism
Pharmacy Technician
CVS Pharmacy
01.2022 - 01.2025
- Delivered high-volume customer service while managing sensitive transactions and confidential data
- Resolved complex customer issues, including insurance and billing challenges, improving client retention
- Maintained accurate records and documentation in compliance with regulatory standards
- Trained team members and supported workflow efficiency in a fast-paced environment
- Recognized as Top 3 in District for CarePass Sales, demonstrating strong sales and persuasion ability
Education
High School Diploma -
Santa Clara High School
Santa Clara, CA06.2018
Skills
- Assisted in converting leads into sales through effective communication and follow-up strategies Supported team members in achieving sales targets by providing necessary resources and information Collaborated with colleagues to enhance customer engagement and satisfaction
- Oversaw customer relationship management initiatives to enhance client satisfaction
- Coordinated lease agreements and documentation processes Assisted in organizing and managing essential paperwork Supported teams in maintaining accurate records and timelines
- Assisted in resolving conflicts among team members to promote a collaborative work environment Supported retention efforts by implementing employee feedback initiatives Facilitated communication between departments to address and resolve issues promptly
- Assisted in maintaining accurate administrative records and performing data entry tasks Helped streamline data management processes to enhance efficiency Supported team members in achieving timely completion of administrative duties
- Assisted clients in identifying qualifications and assessing needs Supported teams in gathering relevant information to tailor services Facilitated discussions to clarify client requirements and expectations
- Facilitated cross-functional team collaboration to enhance project outcomes
- Managed operations in high-volume service environments to ensure efficiency and customer satisfaction
Certification
Licensed Pharmacy Technician – California
ADDITIONAL EXPERIENCE
- Customer-facing roles across retail and service environments (Lush, Ross, McDonald's) demonstrating:
- Consistent customer engagement
- Conflict resolution
- Team collaboration
- Sales and service excellence
Timeline
Front Desk Administration
Insight Psychiatric
01.2026
Independent Work
Real Estate & Deal Analysis
01.2025 - Current
Sales Representative
TruConnect
01.2025 - 01.2026
Pharmacy Technician
CVS Pharmacy
01.2022 - 01.2025
High School Diploma -
Santa Clara High School