SAMANTHA MARTIN
Calgary,AB
Summary
Knowledgeable and compassionate Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Accomplished and energetic. Reliable with a keen focus on detail. Bring experience from the hospital and working with people.
Overview
17
17
years of professional experience
Work History
People Manager
Skin Health and Wellness
Calgary, Alberta
10.2023 - Current
- Developed and implemented hiring processes for new employees.
- Conducted performance reviews to ensure team members were meeting expectations.
- Provided guidance and coaching to team members on how to improve their job performance.
- Identified opportunities for staff development and training needs.
- Established effective communication channels between teams, departments and management.
- Created policies and procedures to ensure consistent application of standards across the organization.
- Coordinated cross-functional teams during times of high workloads or peak periods.
- Actively sought out ways to increase efficiency while decreasing costs across the department.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Resolved conflicts among team members in a professional manner.
- Fostered an environment where teamwork was encouraged and collaboration was valued.
Practice Manager
Skin Health and Wellness
Calgary, Alberta
09.2021 - 10.2023
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Maintained financial records, including billing and accounts receivable and payable.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
Case Manager
Workers' Compensation Board of Alberta
Calgary, AB
08.2020 - 08.2021
- Work and communicate with employers and workers to advise a plan for a healthy and timely recovery
- Career planning and re-employment discussions
- Adhere to policies and procedures to determine what is allowed and how to proceed with a claim
- Training and education on different programs and resources
- Weekly meetings with team to discuss progress and suggestions on how to proceed with different claims
- Constant charting and recording to dictate the plan for each claim
- Sending Bi-weekly updates to claim owners and employers
- Managing a large number of claims and working in a fast-paced environment
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Education Manager
Sundance College
Calgary, AB
01.2019 - 08.2020
- Monitored students' academic standing
- Discussed with Instructors about student progress and made suggestions on how to help students succeed
- Constructed spreadsheets to summarize program success and challenges
- Held probationary meetings with Students and Instructors and devised plans and strategies to get the students back on track
- Provided support to all students and instructors
- Developed strategies to teach how to set goals
- Held meetings with Instructors to discuss time management, balance, organization, teamwork, and other helpful tips
- Performed revisions of curriculum to improve learning outcomes and student performance.
Caregiver
Family
Calgary, AB
08.2018 - 08.2020
- Once a week provide respite care for a 10-year-old boy with Downs Syndrome and developmental delay
- Created strategies to meet mental and physical needs of the patient
- Led activities that develop physical, emotional, and social growth
- Transfer, dress and change children
- Help with housework/cleaning and prepping meals
Instructor
Sundance College
Calgary, AB
09.2018 - 05.2019
- For Medical Office Administration
- Provided guidance and feedback for students on how to succeed in course
- Planned and taught tutorials
- Provided extra help and resources for students
- Evaluated and revised lesson plans and course content
- Contacted students who were not attending and/or struggling with content
- Graded assignments and provided feedback
- Communicated with other instructors and students daily
- Employed variety of teaching styles to respond to needs of diverse learners.
Caregiver
Yousef A
Waterloo, ON
02.2017 - 03.2018
- Scheduled weekly (Saturday) events and activities for child with Autism
- Prepared and organized social activities to encourage speech and socialization
- Communicated with family to understand their child's needs and preferences
- Created strategies to meet the needs of a mentally and physically disabled student
- Led activities that developed students' physical, emotional, and social growth
- Established a safe play environment for the student.
License Practical Nurse
Alberta Children's Hospital
Calgary, AB
09.2011 - 08.2017
- Interactions and built rapport with staff, patients, and families
- Treated patients with Strokes, Head traumas, Seizures, Urological problems, Gastrointestinal problems, burns, mental health, and family trauma
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Performed basic physical assessments of newborns, Infants, and children up to 18 years of age
- Provided good care to all patients while performing many different tasks
- Administered medications
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Provided patient education
- Trained new employees and students
- Experience with medically complex children.
Class Teacher
Gymboree Play & Music
Calgary, AB
09.2009 - 09.2011
- Interacted with staff and families
- Registered families in classes
- Documented and memorized lesson plans
- Worked with children from newborns to 5 years old
Inpatient Unit Clerk
Alberta Health Services
Calgary, AB
09.2008 - 01.2010
- Answer phones finalized sales and collected necessary deposits
- Politely assisted customers in person and via telephone
- Contacted patients regarding appointments etc
- Located, checked in and pulled medical records for appointments and incomplete patient charts
- Kept organized documentation and charts of all patients that were on the unit
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Recommended, selected and helped locate and obtain out-of-stock product based on doctor and staff requests
- Oversaw inventory and office supply purchases
- Filled out Requisition forms and scheduled appointments
- Oversaw daily office operations for staff
- Greeted customers in a timely fashion, while quickly determining their needs.
Sales Person
Swimco
Calgary, AB
01.2008 - 01.2009
- Set up new accounts, established customer credit, and set up payment methods
- Prioritized daily workflows, including all inbound calls, and sales-related inquiries
- Answered customers questions regarding products, prices and availability
- Maintained friendly and professional customer interactions at all times
- Completed company leadership training program
- Managed and recorded all leads from outbound telephone marketing
- Organized and set up clothing displays
- Set weekly goals
- Greeted customers in a timely fashion, while quickly determining their needs.
Office Manager/Administrative Assistant
Plastic Surgery Center
Calgary, AB
05.2007 - 09.2007
- Oversaw daily office operations for staff
- Answered phones and booked appointments
- Kept organized documentation of all patients
- Assisted doctors with surgeries and non-invasive procedures Documented patient information obtained from interviews
- Assisted in Recovery room.
Education
Bachelor of Science - Psychology
University of Waterloo
05.2018
Associate of Science - Licensed Practical Nurse
Bow Valley College
09.2011
High School Diploma -
Henry Wisewood High School
06.2006
Skills
- Excellent communication skills
- Fast Learner
- Excellent planner and coordinator
- Critical thinking
- Case Planning
- Self-directed
- Great Attention to detail
- Advanced MS Office and Excel
- Customer and Personal Service
Volunteering
For Clinical Excellence , Volunteering, Volunteer, McLenann Speech and Language Clinic, Waterloo ON, Volunteer, Children's Cottage Society; Calgary, AB, 2015 Volunteer Nurse, Easter Seal Kidney Kamp; Calgary AB, 2012, 2013, 2014 Coach, Calgary Lacrosse Association; Calgary, AB, 2004-2005
References
References available upon request.
Timeline
People Manager
Skin Health and Wellness
10.2023 - Current
Practice Manager
Skin Health and Wellness
09.2021 - 10.2023
Case Manager
Workers' Compensation Board of Alberta
08.2020 - 08.2021
Education Manager
Sundance College
01.2019 - 08.2020
Instructor
Sundance College
09.2018 - 05.2019
Caregiver
Family
08.2018 - 08.2020
Caregiver
Yousef A
02.2017 - 03.2018
License Practical Nurse
Alberta Children's Hospital
09.2011 - 08.2017
Class Teacher
Gymboree Play & Music
09.2009 - 09.2011
Inpatient Unit Clerk
Alberta Health Services
09.2008 - 01.2010
Sales Person
Swimco
01.2008 - 01.2009
Office Manager/Administrative Assistant
Plastic Surgery Center
05.2007 - 09.2007
Bachelor of Science - Psychology
University of Waterloo
Associate of Science - Licensed Practical Nurse
Bow Valley College
High School Diploma -
Henry Wisewood High School
Similar Profiles
Cherokee ShughartCherokee Shughart
Nail Technician at SPAtacular Skin Care & Health Wellness CenterNail Technician at SPAtacular Skin Care & Health Wellness Center
Kelita ReynoldsKelita Reynolds
Licensed Massage Therapist at In My Skin Life, Health And WellnessLicensed Massage Therapist at In My Skin Life, Health And Wellness
Lisa PeacockLisa Peacock
Medical Aesthetician at SKin Phi Medical Aesthetics and WellnessMedical Aesthetician at SKin Phi Medical Aesthetics and Wellness