Samantha Kay
Summary
Responsible Waitress with 2 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude. Courteous and reliable team member proficient in FOH and BOH operations.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
Swiss Chalet
04.2021 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Food Service Worker
Swiss Chalet
03.2020 - Current
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Upheld food safety standards at all times.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Performed prep work such as washing, peeling, and cutting fruits and vegetables.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
Restaurant Waitress
Swiss Chalet
04.2018 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cashier
Annette's Books and Consignment
08.2017 - 11.2020
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Skills
- Reliable and trustworthy
- Safe food handling
- Plating and presentation
- Quality control
- Point of Sale (POS) system operations
- First Aid/CPR
Timeline
Restaurant Supervisor
Swiss Chalet
04.2021 - Current
Food Service Worker
Swiss Chalet
03.2020 - Current
Restaurant Waitress
Swiss Chalet
04.2018 - Current
Cashier
Annette's Books and Consignment
08.2017 - 11.2020
Similar Profiles
Aleksandra PopovaAleksandra Popova
Takeout Worker at Swiss Chalet RestaurantTakeout Worker at Swiss Chalet Restaurant
DIVYESH PATELDIVYESH PATEL
Line Cook at Swiss ChaletLine Cook at Swiss Chalet
Owen HampelOwen Hampel
Kitchen Porter at Swiss Chalet RestaurantKitchen Porter at Swiss Chalet Restaurant
MEENU MEENU null
Food Service Supervisor at Swiss ChaletFood Service Supervisor at Swiss Chalet
Katarzyna WilczynskaKatarzyna Wilczynska
Restaurant supervisor at Retreat EastRestaurant supervisor at Retreat East