Marcela Esteves

Supervised and oversee services and day to day operations of 24/7 facility

• Actively involved in providing direct service to clients as well as providing support and supervision to staff.
• Case management.
• Responsible for daily operations of facility including: intaking new participants into the program; food service; updating client records; communicating effectively with clients and other staff; and maintaining a clean, safe and secure environment for staff and clients.
  Coordinating with the participant to create a service and care plan
• Building and maintaining rapport with clients
• Supporting clients advocating for them, dealing with ministry and navigating the system
• Developed and maintained relationships with external partners to facilitate program operations.

• Supporting clients who may be facing complex bio-psycho-social issues
• Providing range of supports, serving homeless/at risk individuals
• Responsible for daily operations of facility including: intaking new participants into the program; food service; updating client records; communicating effectively with clients and other staff; and maintaining a clean, safe and secure environment for staff and clients.
• Coordinating with the participant to create a service and care plan
• The minimal barrier approach of site will require excellent and flexible engagement skills
• Actively participates in building skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles; resolving conflict; assisting in orienting, training and mentoring of all staff, including casuals and peer support.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Coordinating Volunteers inside and outside area
• Managing 30 women with different challenges in the Peer Program
• Hiring, training, supervising and paying them
• Using critical thinking to break down problems, evaluate solutions and make decisions
• Identified issues, analyzed information and provided solutions to problems
• Using Microsoft Office and other software tools to create documents and other communications tools
• Facilitating self-improvement workshops
• Facilitating art activities and outings to the community
• Planning special dates and celebrations for the clients
• Coordinating donations
• Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.

• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
• Observed strict regulations and procedures regarding everyone to maintain confidentiality of personal and health information
• Displayed sensitivity to cultural and linguistic needs of clients served
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.