Samantha Harlow
Nanaimo,BC
Summary
Dynamic leader and communicator with a proven track record at Hennessy's Tavern, recognized for enhancing team performance and elevating customer satisfaction. Demonstrated expertise in recruitment and exceptional customer service, showcasing strong attention to detail and effective sales techniques. Proficient in balancing operational efficiency while fostering a welcoming environment. Aiming to leverage these skills to drive continued success in the hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
FIGHT LAB GYM
LIMA
06.2023 - 10.2024
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Receptionist Administrator
Hueco Villas
Lobitos , Piura
01.2022 - 05.2023
Waitress Supervisor
Hennessy's Tavern
Dana Point, CA
02.2019 - 12.2021
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
Education
Some College (No Degree) -
Peruvian Institute of Publicity
PERUSkills
- Excellent communication
- Attention to detail
- Sales techniques
- Recruiting and interviewing
- Delivers exceptional customer service
- Leadership
Certification
- Serving it Right (SIR)
- Level 2 Hygiene Certification
- Cambridge FCE English Certification
Personal Information
Date of Birth: 04/17/98
Languages
Spanish
English
Additional Information - Availability
Immediate Availability.
Timeline
Front Desk Receptionist
FIGHT LAB GYM
06.2023 - 10.2024
Receptionist Administrator
Hueco Villas
01.2022 - 05.2023
Waitress Supervisor
Hennessy's Tavern
02.2019 - 12.2021
Some College (No Degree) -
Peruvian Institute of Publicity
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