JOHANNA Nicolette CISNEROS Gil

• Received all incoming calls and requests and resolve issues.
• Identify client's 
• Helped new comers to Canada looking for places to live 
• Habdled the complaints and concerns of customers
• Receiving personal information logged into computer system 
• Checked passes and credentials of persons to enter to the property 

Welcomed greeted visitors, staff members and contractors with respect and

guided them accordingly as they entered to the building

• Patrolled floors facility every time as possible to look for suspicious activities.
• Called police and fire departments during emergency situations
• Keep accurate log, of all visitors to the complex by recording names in the log book
• Provided security to the property by patrolling and observing
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Checked passes and credentials of persons to enter to the property

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Removal of unwanted persons from the property, making an arrest when it is necessary if individual refused to leave the property.
• Called police and fire departments during emergency situations
• Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
• Access control, monitoring CCTV cameras.
• Monitored and authorized entrance and departure of employees, visitors and other persons.
• Secured private areas from theproperty.
• Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Responded to and thoroughly investigated all reported incidents to protect company assets.
• Delivered medical aid to individuals in distress to prevent deterioration prior to the arrival of paramedics.
• Secured personal and premises by inspecting buildings, patrolling the property and monitoring surveillance cameras.
• Acted as first-responder for medical emergencies, incoming calls and code red situations prior to the arrival of paramedics and law enforcement.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.