Sydney Gaines
Sacramento
Summary
Proactive front desk receptionist with strong administrative support and effective communication skills. Experienced in managing inquiries, maintaining organized records, and resolving complaints swiftly, contributing to a positive atmosphere in a senior living community.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Carlton Senior Living
Davis
10.2023 - Current
- Welcomed residents and visitors to senior living community, creating a friendly first impression.
- Managed phone inquiries and routed calls to appropriate staff members efficiently.
- Updated and maintained resident records in electronic filing system, ensuring accuracy and accessibility.
- Ensured common areas remained clean, organized, and welcoming for guests and residents.
- Addressed resident concerns promptly and courteously, enhancing overall satisfaction.
- Collaborated with team members to facilitate smooth daily operations at reception area.
- Handled incoming mail and packages, distributing them accurately to residents and staff.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Performed basic bookkeeping and organized document filing for efficient record keeping.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Shift Manager
McDonald's
Vacaville
06.2018 - 03.2019
- Supervised daily operations, ensuring efficiency and quality service delivery.
- Trained and mentored crew members on service and food preparation standards.
- Coordinated employee schedules, optimizing staffing during peak hours to maintain service standards.
- Resolved customer complaints swiftly, reinforcing positive guest experiences.
- Conducted performance evaluations for crew members to support development efforts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Education
High School Diploma -
Dixon High Scool
Dixon, CA06-2019
Skills
- Administrative support
- Scheduling coordination
- Excellent communication
- Telephone etiquette
- Complaint resolution
- Record management
- Attention to detail
- Organization
- Time management
- Effective communication
- Excellent communication
- Active listening
- Relationship building
- Teamwork and collaboration
- Problem solving
- Troubleshooting
- PPE compliance
- Teamwork and collaboration
Timeline
Front Desk Receptionist
Carlton Senior Living
10.2023 - Current
Shift Manager
McDonald's
06.2018 - 03.2019
High School Diploma -
Dixon High Scool