Samantha Clarkson
Point Roberts,WA
Summary
Detail-oriented individual with 13 years experience in customer service. Adept in records management and delivering exceptional customer service. Excelled in workload management, efficiently processing payments and enhancing patient experience. Demonstrated problem-solving skills and a knack for multitasking, significantly improving office operations and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
Dr. Jean M. Segal
#202 - 4515 Harvest Dr, Delta, BC V4K 4L1
01.2016 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Used Accuro to schedule appointments for doctor visits and procedures and Quickbooks for payments.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Prepared and processed patient referrals and transfer requests.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Service
TSB Shipping
1574 Gulf Road, Point Roberts, WA 98281
09.2010 - 12.2015
- Greeted customers and provided outstanding customer service.
- Resolved customer service issues with timely and professional resolutions.
- Logged each package received and stocked the warehouse with packages
- Answered phone calls and emails.
Education
High School Diploma -
Blaine High School
Blaine07.2010
Skills
- Records Management
- Workload Management
- Payment collection and processing
- Phone and Email Etiquette
- Multitasking and Organization
- Problem-Solving
Timeline
Medical Office Assistant
Dr. Jean M. Segal
01.2016 - 10.2023
Customer Service
TSB Shipping
09.2010 - 12.2015
High School Diploma -
Blaine High School