Megdalawiet Weldehymanot
Toronto
Summary
Dynamic Medical Office Assistant with proven expertise at Coxwell Pharmacy in managing patient records and scheduling, ensuring compliance with HIPAA regulations. Skilled in EMR software and delivering exceptional customer service, I excel in fostering relationships with patients and healthcare staff, enhancing patient care coordination and operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Coxwell Pharmacy
02.2020 - 03.2022
- Scheduled patient appointments, tests, and procedures in computerized scheduling system.
- Responded promptly to phone inquiries from patients, providing information in a courteous manner.
- Used EMR software to manage patient records and files.
- Managed daily appointment scheduling tasks while maintaining organized records of client visits.
- Provided customer service to patients in a professional manner, demonstrating strong interpersonal communication abilities.
- Handled daily office operations such as filing, data entry, and inventory management.
- Processed patient registration, medical forms, and release of information requests.
- Copied and charted patient information to create and prepare new patient charts.
- Organized and filed patient medical records accurately and efficiently, utilizing excellent time management skills.
- Provided verbal or writing instructions to patients to prepare for appointments and procedures.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Developed and maintained effective relationships with healthcare staff, patients, and insurance providers.
- Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.
- Entered patient data into EHR system, ensuring accuracy and integrity of medical records.
- Compiled reports and updated records in alignment with HIPAA guidelines and standards.
- Assessed incoming correspondence from insurance companies and responded accordingly within specified deadlines.
- Assisted physicians in preparing for examinations by gathering necessary supplies and equipment.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Processed referrals for specialist visits or diagnostic tests.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Personal Support Worker
Retirement Home McCowan
01.2019 - 02.2020
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Developed strong interpersonal skills through providing compassionate care to clients.
- Assisted residents in activities of daily living to maintain health and dignity.
- Proficient in providing personal care such as bathing, dressing, grooming and toileting.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted with meal planning to meet nutritional plans.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Followed safe lifting and transferring techniques to transport residents.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
Education
Diploma - Medical Office Assistant
Pharma Medical School Of Canada
Toronto, ON03.2023
Diploma - Early Child Care Assistant
Trillium College
Toronto, ON01.2024
Diploma - Personal Support Worker
Computek College
Skills
- Patient registration
- Billing and coding
- EMR software
- HIPAA regulations
- Phone and email etiquette
- Appointment scheduling
- Computer skills
- Managing patient records
- Healthcare compliance
- Medical reception
- Appointment management
- Insurance authorizations
- Medical transcription
- Physician assistance
- Medical records management
- Multitasking and organization
- Clinical documentation
- Data entry
- Clinical medical assistance
- Insurance billing procedures
- Medical office software
- Regulatory compliance
- Records management
- Patient scheduling
- Positive attitude
- Bookkeeping
- Patient demographics
- Insurance verification
- Biohazard waste disposal
- Document management
- Data confidentiality
- Medical records maintenance
- Report preparation
- Mail distribution
- Co-pay collection
- Time management
- Clinical support
- Conflict resolution
- Team collaboration
- Patient education
- Equipment troubleshooting and maintenance
- Microsoft Office Suite
- Medical office management
- Information processing
- Medical procedures
- Patient care coordination
- Office reception
- Patient appointment coordination
Megdalawiet Weldehymanot
02/01/25
Hiring Manager
Cummer Lodge Long Term Care Home
205 Cummer Ave., North York, ON
I am writing to express my interest in the Personal Support Worker (PSW) position at your facility. With a strong passion for helping others and hands-on experience supporting individuals with daily care needs, I am confident in my ability to provide high-quality, compassionate care to your clients.
As a certified PSW with experience assisting individuals in both home and healthcare environments, I have developed a deep understanding of how to support the physical, emotional, and social well-being of those in my care. I am skilled in personal hygiene assistance, mobility support, meal preparation, and companionship. I always strive to treat every client with dignity, respect, and patience.
During my training and placement, I had the opportunity to work closely with clients living with dementia and other age-related conditions. This experience taught me the importance of active listening, empathy, and building trust with each person I care for. I take pride in being a reliable team player and maintaining detailed documentation to ensure continuity of care.
I am excited about the opportunity to join your team and make a positive impact in the lives of your clients. I would welcome the chance to further discuss how my skills and experience align with your organization's values and goals.
Thank you for your time and consideration. I look forward to the opportunity to speak with you further.
Sincerely
Megdalawiet weldehymanot
Languages
- English, Advanced
- Amharic, Fluent
- Tigrinya, Fluent
- Arabic, Conversational
Timeline
Medical Office Assistant
Coxwell Pharmacy
02.2020 - 03.2022
Personal Support Worker
Retirement Home McCowan
01.2019 - 02.2020
Diploma - Medical Office Assistant
Pharma Medical School Of Canada
Diploma - Early Child Care Assistant
Trillium College
Diploma - Personal Support Worker
Computek College
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