Shay Roth

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
• Improved office ambiance, ensuring clean and organized reception area for positive first impression.
• Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
• Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
• Improved accuracy of patient records with meticulous data entry and management.
• Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
• Supported patient care with accurate preparation and maintenance of examination rooms.
• Assisted medical staff during examinations to enhance patient comfort and safety.
• Improved office communication by promptly relaying messages between patients and healthcare providers.
• Supported patient follow-up care by scheduling appointments and facilitating referral processes.
• Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Prepared and processed patient referrals and transfer requests.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Conducted patient intake interviews, recording and documenting relevant information.

• Used Software to schedule appointments for doctor visits and procedures.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Streamlined patient intake process to improve office efficiency and patient satisfaction.
• Increased office productivity by organizing medical records, leading to easier access and retrieval.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Developed and maintained courteous and effective working relationships.