Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Supervisor
CanadInns (Multiple Locations)
08.2021 - Current
Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
Managed a team of customer service representatives, ensuring timely resolution of client inquiries and issues.
Developed and implemented training programs for staff, improving overall performance and productivity.
Collaborated with other departments to streamline processes, enhancing customer experience and reducing response times.
Administrative Assistant
Shared Health
04.2021 - 03.2022
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Associate
St. Joseph Health Center
04.2020 - 03.2021
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Streamlined communication with clients for improved service experiences and increased loyalty.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Front Desk Supervisor
Defron Security Services
02.2019 - 03.2021
Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.