Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Kalra

Winnipeg,MB

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

5
5
years of professional experience

Work History

Senior Customer Service Supervisor

CanadInns (Multiple Locations)
08.2021 - Current
  • Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
  • Managed a team of customer service representatives, ensuring timely resolution of client inquiries and issues.
  • Developed and implemented training programs for staff, improving overall performance and productivity.
  • Collaborated with other departments to streamline processes, enhancing customer experience and reducing response times.

Administrative Assistant

Shared Health
04.2021 - 03.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Service Associate

St. Joseph Health Center
04.2020 - 03.2021
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Front Desk Supervisor

Defron Security Services
02.2019 - 03.2021
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

Education

Junior IT Analyst

NPower Canada
Remote
09.2023

Google IT Support

Google Online Learning
Remote
09.2023

Post-Secondary Diploma - Office Administration

Fanshawe College of Applied Arts And Technology
London, ON
04.2020

Skills

  • Multitasking abilities
  • Process improvement
  • Empathy and understanding
  • Quality assurance
  • Attention to detail
  • Customer satisfaction

Timeline

Senior Customer Service Supervisor

CanadInns (Multiple Locations)
08.2021 - Current

Administrative Assistant

Shared Health
04.2021 - 03.2022

Customer Service Associate

St. Joseph Health Center
04.2020 - 03.2021

Front Desk Supervisor

Defron Security Services
02.2019 - 03.2021

Junior IT Analyst

NPower Canada

Google IT Support

Google Online Learning

Post-Secondary Diploma - Office Administration

Fanshawe College of Applied Arts And Technology
Sam Kalra