Sam Kalra
Winnipeg,MB
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Supervisor
CanadInns (Multiple Locations)
08.2021 - Current
- Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
- Managed a team of customer service representatives, ensuring timely resolution of client inquiries and issues.
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Collaborated with other departments to streamline processes, enhancing customer experience and reducing response times.
Administrative Assistant
Shared Health
04.2021 - 03.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Associate
St. Joseph Health Center
04.2020 - 03.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Front Desk Supervisor
Defron Security Services
02.2019 - 03.2021
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Education
Junior IT Analyst
NPower Canada
Remote09.2023
Google IT Support
Google Online Learning
Remote09.2023
Post-Secondary Diploma - Office Administration
Fanshawe College of Applied Arts And Technology
London, ON04.2020
Skills
- Multitasking abilities
- Process improvement
- Empathy and understanding
- Quality assurance
- Attention to detail
- Customer satisfaction
Timeline
Senior Customer Service Supervisor
CanadInns (Multiple Locations)
08.2021 - Current
Administrative Assistant
Shared Health
04.2021 - 03.2022
Customer Service Associate
St. Joseph Health Center
04.2020 - 03.2021
Front Desk Supervisor
Defron Security Services
02.2019 - 03.2021
Junior IT Analyst
NPower Canada
Google IT Support
Google Online Learning
Post-Secondary Diploma - Office Administration
Fanshawe College of Applied Arts And Technology