Summary
Overview
Work History
Education
Timeline
Generic

Sam Brigham

1504-5515 Boundary Road, Vancouver,BC

Summary

Customer Service

Teamwork

Communication

Conflict resolution

Overview

8
8
years of professional experience

Work History

Amusement Host

The Rec Room
11.2024 - Current
  • Welcomed guests and ensured an engaging, safe arcade experience.
  • Operated and maintained games; assisted with technical issues.
  • Guided guests on gameplay and prize redemption.
  • Supported team operations and upheld safety standards.

Freelance live performer

11.2023 - Current
  • Regular paid gigs at several live music venues around Vancouver, as well as offering private shows for special events
  • Networked through both street performing and social media

Loan advisor

Spring Financial
10.2023 - 11.2023
  • Conducted outbound calls to develop and maintain new accounts
  • Collected, organized, and delivered all relevant customer information and documentation to accelerate pre-approval process
  • Created rapport with clients and made sure that they received the best customer service possible

Construction Labourer

Embers
01.2023 - 04.2023
  • Was assigned various tasks such as unloading building materials, digging trenches and preparing job sites
  • Performed specialized tasks that I was trained for onsite
  • Maintained safety standards

Retail sales associate

Timpson
06.2021 - 11.2022
  • Gained valuable insight on various skills, including key cutting, watch repairs, shoe repairs, engraving, mobile phone repairs and customer care
  • Answered customer inquiries both over the phone and in person
  • Accurately and efficiently processed cash and card payments using a POS system
  • Handled customer complaints professionally, escalating to upper management when necessary
  • Provided training for new staff, ensuring they were knowledgeable in all areas

Training and development

2Resolve
11.2020 - 06.2021
  • Contacted new and existing clients for a family run conflict management training company
  • Upsold training packages and carefully explained the training content to customers
  • Assisted with web design and updates, as well as completing other administrative duties

Audio technician

Audioworks
06.2020 - 10.2020
  • Supported senior technicians in installing a broad range of electronic audio equipment
  • Provided support to senior technicians in maintaining and servicing electronic equipment
  • Inspected equipment to ensure it was up to date, whilst stripping old/faulty hardware

Cashier

The Silver Moon
09.2019 - 01.2020
  • Received and processed customer orders over the phone and in person
  • Demonstrated strong customer service skills at all times while communicating with customers

Computer repair technician

The Multimedia Shop
09.2017 - 09.2018
  • Advised customers on repairs and other available services
  • Troubleshooted technical problems providing appropriate solutions
  • Completed technical repairs on computers and phones
  • Participated in the building of PCs, demonstrating strong knowledge of various components

Education

Level 3 Btec - music

Kendal College
06.2021

High School diploma - undefined

Queen Elizabeth School
06.2019

Timeline

Amusement Host

The Rec Room
11.2024 - Current

Freelance live performer

11.2023 - Current

Loan advisor

Spring Financial
10.2023 - 11.2023

Construction Labourer

Embers
01.2023 - 04.2023

Retail sales associate

Timpson
06.2021 - 11.2022

Training and development

2Resolve
11.2020 - 06.2021

Audio technician

Audioworks
06.2020 - 10.2020

Cashier

The Silver Moon
09.2019 - 01.2020

Computer repair technician

The Multimedia Shop
09.2017 - 09.2018

Level 3 Btec - music

Kendal College

High School diploma - undefined

Queen Elizabeth School

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Sam Brigham