Sam Brigham
1504-5515 Boundary Road, Vancouver,BC
Summary
Customer Service
Teamwork
Communication
Conflict resolution
Overview
8
8
years of professional experience
Work History
Amusement Host
The Rec Room
11.2024 - Current
- Welcomed guests and ensured an engaging, safe arcade experience.
- Operated and maintained games; assisted with technical issues.
- Guided guests on gameplay and prize redemption.
- Supported team operations and upheld safety standards.
Freelance live performer
11.2023 - Current
- Regular paid gigs at several live music venues around Vancouver, as well as offering private shows for special events
- Networked through both street performing and social media
Loan advisor
Spring Financial
10.2023 - 11.2023
- Conducted outbound calls to develop and maintain new accounts
- Collected, organized, and delivered all relevant customer information and documentation to accelerate pre-approval process
- Created rapport with clients and made sure that they received the best customer service possible
Construction Labourer
Embers
01.2023 - 04.2023
- Was assigned various tasks such as unloading building materials, digging trenches and preparing job sites
- Performed specialized tasks that I was trained for onsite
- Maintained safety standards
Retail sales associate
Timpson
06.2021 - 11.2022
- Gained valuable insight on various skills, including key cutting, watch repairs, shoe repairs, engraving, mobile phone repairs and customer care
- Answered customer inquiries both over the phone and in person
- Accurately and efficiently processed cash and card payments using a POS system
- Handled customer complaints professionally, escalating to upper management when necessary
- Provided training for new staff, ensuring they were knowledgeable in all areas
Training and development
2Resolve
11.2020 - 06.2021
- Contacted new and existing clients for a family run conflict management training company
- Upsold training packages and carefully explained the training content to customers
- Assisted with web design and updates, as well as completing other administrative duties
Audio technician
Audioworks
06.2020 - 10.2020
- Supported senior technicians in installing a broad range of electronic audio equipment
- Provided support to senior technicians in maintaining and servicing electronic equipment
- Inspected equipment to ensure it was up to date, whilst stripping old/faulty hardware
Cashier
The Silver Moon
09.2019 - 01.2020
- Received and processed customer orders over the phone and in person
- Demonstrated strong customer service skills at all times while communicating with customers
Computer repair technician
The Multimedia Shop
09.2017 - 09.2018
- Advised customers on repairs and other available services
- Troubleshooted technical problems providing appropriate solutions
- Completed technical repairs on computers and phones
- Participated in the building of PCs, demonstrating strong knowledge of various components
Education
Level 3 Btec - music
Kendal College
06.2021
High School diploma - undefined
Queen Elizabeth School
06.2019
Timeline
Amusement Host
The Rec Room
11.2024 - Current
Freelance live performer
11.2023 - Current
Loan advisor
Spring Financial
10.2023 - 11.2023
Construction Labourer
Embers
01.2023 - 04.2023
Retail sales associate
Timpson
06.2021 - 11.2022
Training and development
2Resolve
11.2020 - 06.2021
Audio technician
Audioworks
06.2020 - 10.2020
Cashier
The Silver Moon
09.2019 - 01.2020
Computer repair technician
The Multimedia Shop
09.2017 - 09.2018
Level 3 Btec - music
Kendal College
High School diploma - undefined
Queen Elizabeth School