Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Interests
Timeline

Connor Pham

Burnaby

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Amusement Host/Cashier

The Rec Room
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered customer questions about hours, seating, and menu information.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Stocked, tagged and displayed merchandise as required.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Sales Associate

Telus Mobility
07.2024 - 09.2024
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
  • Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
  • Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
  • Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
  • Streamlined outreach efforts by utilizing data-driven tools that targeted high-value prospects within specific market segments.
  • Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
  • Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
  • Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
  • Generated repeat business from existing clients through proactive relationship management, fostering long-term partnerships.
  • Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.

Cashier

Save on Foods
08.2023 - 01.2024
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Zara Clothing
05.2021 - 05.2022
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Education

High School Diploma -

Burnaby Central Secondary, Burnaby, BC
06.2020
  • Enrolled in grade 12
  • Key Courses
  • Socials Studies
  • English

Associate of Arts - Asian Studies, Creative Writing

Langara College
06-2027
  • Key Courses
  • Introduction to Traditional Asia
  • Introduction to Traditional China/Japan
  • 3.8/4.0 GPA

3D Animations for Films and Games

Capilano University
12.2021
  • Key Courses
  • 3D Production and Design
  • 3D Animation
  • 3D Technical Studies
  • 3D Life Drawing

Skills

  • Social skills
  • Time management
  • Conflict resolution
  • Team leadership
  • Multiple Language Skills
  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication

Hobbies and Interests

Badminton, Video Games, Cooking, Watching movies, Writing poetries, YouTube

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Interests

  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Virtual Reality
  • Music
  • Strategy Games
  • Video Gaming
  • Swimming
  • Team Sports
  • Playing Sports

Timeline

Sales Associate - Telus Mobility
07.2024 - 09.2024
Amusement Host/Cashier - The Rec Room
01.2024 - Current
Cashier - Save on Foods
08.2023 - 01.2024
Cashier - Zara Clothing
05.2021 - 05.2022
Burnaby Central Secondary - High School Diploma,
Langara College - Associate of Arts, Asian Studies, Creative Writing
Capilano University - , 3D Animations for Films and Games

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Connor Pham