Proven Medical Assistant/Receptionist with a track record of enhancing patient care and streamlining office operations at Soundcare Medical. Skilled in medical office procedures and bilingual communication (English and Arabic), demonstrating initiative and empathy in patient interactions. Achieved a 20% increase in clinic efficiency through effective multitasking and adherence to privacy regulations.
- **Patient Care:** Assisted physicians with patient care by taking vital signs, preparing patients for examinations, and updating medical records.
- **Administrative Duties:** Managed patient scheduling, coordinated appointments, and handled phone inquiries to ensure efficient office operations.
- **Customer Service:** Provided a welcoming and supportive environment for patients, addressing their needs and concerns with empathy and professionalism.
- **Communication:** Effectively communicated with patients and healthcare providers, ensuring clear and accurate information exchange in both English and Arabic.
- **Record Management:** Maintained accurate and up-to-date medical records, ensuring compliance with privacy regulations and supporting the smooth functioning of the medical office.
- **Multitasking:** Balanced clinical duties with front desk responsibilities, including managing patient check-ins and check-outs, handling billing inquiries, and maintaining a clean and organized reception area.
- **Patient Care:** Assisted physicians with patient care by taking vital signs, preparing patients for examinations, and updating medical records.
- **Administrative Duties:** Managed patient scheduling, coordinated appointments, and handled phone inquiries to ensure efficient office operations.
- **Customer Service:** Provided a welcoming and supportive environment for patients, addressing their needs and concerns with empathy and professionalism.
- **Communication:** Effectively communicated with patients and healthcare providers, ensuring clear and accurate information exchange in both English and Arabic.
- **Record Management:** Maintained accurate and up-to-date medical records, ensuring compliance with privacy regulations and supporting the smooth functioning of the medical office.
- **Multitasking:** Balanced clinical duties with front desk responsibilities, including managing patient check-ins and check-outs, handling billing inquiries, and maintaining a clean and organized reception area.