Sylvia Guirgy
Winnipeg
Summary
Dynamic and results-oriented Clinic Manager with over 13 years of extensive experience in healthcare administration, human resource management, and regulatory compliance. Holds a master’s degree in economics, with analytical skills strategically utilized to enhance financial performance and operational efficiency within clinical settings. Proven track record of optimizing clinic operations, leading high-performing teams, and maintaining the highest standards of patient care underscores a commitment to excellence. Seeking a challenging leadership position to leverage expertise and analytical capabilities for significant contributions to organizational success.
Overview
13
13
years of professional experience
Work History
Clinic Manager - Business Consultant
Millennium Medical Clinic - Express Medical Clinic
12.2023 - Current
- - Initiated and led strategic initiatives that culminated in a remarkable 15% increase in new patient acquisition within the first quarter, utilizing focused marketing strategies tailored to community needs.
- - Enhanced operational efficiency by spearheading the implementation of a new electronic health record (EMR) system, resulting in a significant 20% improvement in overall clinic efficiency and a 15% decrease in administrative workload.
- - Effectively managed and mentored a diverse team of over 11 healthcare professionals, promoting a collaborative and supportive environment that fostered individual performance and professional development through targeted training programs.
Clinic Manager - People and Culture Specialist
FGC Health - Health-Hub Medical
11.2023 - 02.2024
- - Pioneered full-cycle recruitment initiatives, successfully attracting and hiring healthcare professionals, particularly in regions experiencing talent shortages, such as Alberta, thereby alleviating the physician shortage through strategic staffing solutions.
- - Skillfully developed and negotiated employment contracts for new hires, ensuring compliance with legal standards and company policies, which led to a 5% decrease in legal discrepancies.
- - Implemented a comprehensive performance management system that significantly enhanced employee engagement and productivity, resulting in a measurable 10% improvement as reflected in key performance indicators (KPIs).
- - Managed employee relations proactively by addressing concerns, resolving conflicts, and cultivating a positive and inclusive workplace culture, which contributed to an 8% reduction in employee grievances.
Medical Clinic Manager - Privacy Officer
Health Hub Medical Clinic
10.2019 - 10.2023
- - Oversaw all facets of clinic operations, ensuring the delivery of exceptional patient care while adhering to stringent budgetary constraints, leading to a 12% increase in patient satisfaction scores.
- - Championed a culture of compliance by establishing and enforcing robust policies and procedures to protect patient confidentiality in line with PHIA regulations and other relevant privacy laws, achieving a flawless 100% compliance rate during audits.
- - Managed a substantial budget of $500,000, successfully implementing strategic resource allocation that resulted in a 10% reduction in expenses, allowing for the reallocation of funds toward patient care enhancements.
Clinic Coordinator
VIVACARE / Sunshine Medical Clinics
05.2017 - 09.2019
- - Coordinated patient appointments effectively and maintained accurate medical records, which resulted in a 15% increase in efficiency in appointment scheduling processes.
- - Enhanced patient satisfaction significantly by introducing an improved appointment scheduling system that reduced average wait times by 15% and optimized patient flow.
- - Supported the implementation of updated clinical protocols, contributing to the delivery of high-quality patient care and improved clinical outcomes for patients.
Medical Clinic Assistant
Bacily Medical Corporation
01.2013 - 01.2016
- - Provided vital support to healthcare providers by preparing examination rooms, ensuring the availability of necessary medical supplies, and maintaining a clean and organized clinical environment.
- - Welcomed patients upon arrival, verified their information, and assisted with the check-in/check-out process, thereby enhancing the overall patient experience and fostering a welcoming atmosphere.
- - Accurately maintained and updated patient medical records in compliance with privacy regulations, improving data accessibility for healthcare providers.
- - Scheduled and managed patient appointments with a focus on optimizing clinic workflow and minimizing patient wait times.
- - Assisted physicians during examinations and procedures, ensuring patient comfort and contributing to a more efficient clinical process.
Education
Master of Economics -
Ain Shams University
01.2008
Bachelor of Accounting & Business - undefined
Ain Shams University
01.2006
Skills
- Clinic Operations Management: Proficient in streamlining workflows, optimizing resource allocation, and enhancing overall patient satisfaction through innovative processes
- Financial Management: Experienced in budgeting, forecasting, conducting financial analyses, and implementing cost-saving strategies, achieving a 10% reduction in expenses at Health Hub
- Human Resources: Skilled in full-cycle recruitment, fostering employee relations, and performance management, resulting in a 10% increase in productivity at FGC Health, along with adept contract negotiation
- Regulatory Compliance: In-depth knowledge of PHIA, HIPAA, privacy regulations, risk management, and regulatory reporting to ensure adherence to all legal requirements
- Business Development: Successful in driving new patient acquisition efforts, achieving a 15% increase at Millennium Medical Clinic through targeted market analysis and strategic marketing initiatives
- - Technical Proficiency: Expertise in EMR systems, leading to a 20% improvement in efficiency, alongside strong skills in data analysis and statistical modeling
- Team leadership and support
- Employee training
- Clinical management
- Administrative leadership
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Clinic Manager - Business Consultant
Millennium Medical Clinic - Express Medical Clinic
12.2023 - Current
Clinic Manager - People and Culture Specialist
FGC Health - Health-Hub Medical
11.2023 - 02.2024
Medical Clinic Manager - Privacy Officer
Health Hub Medical Clinic
10.2019 - 10.2023
Clinic Coordinator
VIVACARE / Sunshine Medical Clinics
05.2017 - 09.2019
Medical Clinic Assistant
Bacily Medical Corporation
01.2013 - 01.2016
Bachelor of Accounting & Business - undefined
Ain Shams University
Master of Economics -
Ain Shams University
Professional Development
- - Leadership Courses | Yale University | April 2025
- - Completed the Women’s Leadership Program, focusing on strategies for effective team leadership and motivation.
- - Engaged in the Leading Effective Decision-Making course, exploring advanced strategic decision-making and conflict resolution techniques.
Similar Profiles
Indira Milanes LealIndira Milanes Leal
Shadowing as an Observant in Family Practice at Express Medical clinicShadowing as an Observant in Family Practice at Express Medical clinic
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
Zainab AkramZainab Akram
Urgent Care Medical Assistant at Medical Express ClinicUrgent Care Medical Assistant at Medical Express Clinic
Parveen KaurParveen Kaur
Truck Supervisor at RoadxTruck Supervisor at Roadx
Dale LarsonDale Larson
School Bus Driver Trainer at Winnipeg School DivisionSchool Bus Driver Trainer at Winnipeg School Division