Salha Jarroud
Summary
Versatile Web Communication Officer with a strong background in plain language writing, web content strategy, web accessibility, and project management. Skilled in creating clear and user-friendly online content that aligns with accessibility standards. Proven track record of successfully managing projects, ensuring timely delivery, and optimizing web communication processes. Adept at crafting engaging messages that resonate with diverse audiences. Committed to implementing inclusive and accessible digital communication strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Analyst, Internal Communications
Immigration, Refugees And Citizenship Canada
02.2023 - Current
- Managing the general inbox of the Program Delivery Instructions (PDIs), managing communications of projects, conducting usability reviews and publishing PDIs, coordinating meetings with our partners to optimize IRCC's content, ensuring content is user-friendly and meets the standard of TBS, coordinating editing of content with the Editing Team, preparing content for coding and coordinating sending requests to the coding team, conducting quality assurance on staging links and making necessary fixes before sending them to clients, managing day-to-day requests and inquiries in the PDI inbox
Communications Analyst, Web Communications
Immigration, Refugees And Citizenship Canada
09.2022 - 02.2023
- Managed assigned file inboxes and clients' requests, worked with clients to improve or organize web content, wrote in plain language, managed coding requests with the coding team, managed small projects related to my files, made improvements to content sections based on web analytics, troubleshooting issues as they come up
Classroom Supervisor
Ottawa Catholic School Board (OCSB)
01.2022 - 05.2022
- Ensured secure and safe supervision of students in elementary and secondary classes, implemented teacher's day plans, assisted students with special needs
Web Content Strategist
Agriculture and Agri-Food Canada (AAFC), Information Services Branch
01.2021 - 08.2021
- Chaired meetings with web applications content owners' teams, co-managed the adoption of the Canada.ca project, created mock-ups and revised content of AAFC applications, proposed mandatory elements as per TBS and Canada.ca design system of AAFC's web applications, created new content for different AAFC's web applications and secondary web pages, communicated with teams to track progress and report on progress to the team lead, coordinated regularly with internal clients of AAFC, reviewed reports and worked with the web accessibility analyst to ensure accessibility requirements were met
Junior Web Communication Officer
Agriculture and Agri-Food Canada (AAFC), Public Affairs Branch
04.2019 - 04.2020
- Reviewed web content of AAFC external site and wrote communication tools required for adoption to Canada.ca project, wrote internal and external communication material including News at Work articles and social media posts for AAFC's internal and external websites, prepared and wrote communication materials and easy-to-use tools in plain language for different branches and self-publishers, managed and assisted the team's Content Strategist in conducting web content review including coordination and consultation with Web Communications Advisors and clients, updated AAFC external site inventory and managed spreadsheets daily, consulted with clients and senior advisors about updating or removing web content, submitted web requests to the Web Operations team for content updates on behalf of internal clients, provided support for information architecture and quality assurance activities, developed web content plans and web page mockups for AAFC's external website, participated in and contributed to weekly staff meetings as well as client meetings, managed and carried out small projects
Post Office Clerk
Shoppers Drug Mart
06.2018 - 04.2019
- Verified shipping documentation by ensuring the correct postage, ensured that each received parcel or package conforms to the safety protocols and regulations of Canada Post, filed the daily reconciliation balance sheet for postal revenue, performed end of day processing, explained mail regulations, policies, procedures and postal rates to customers, answered inquiries and resolved complaints regarding postal services
Lab Technician
Empack SprayTech Inc.
11.2015 - 03.2016
- Assisted the R&D chemist in preparing aerosol samples such as insecticides, carried out quality assurance testing on prepared samples including specific gravity, pH, viscosity, and Refractive index, operated on laboratory equipment and instruments such as pH meter, weighing scales, viscometer, refractometer, FT-IR, HPLC, and GC, maintained documentation and record keeping by managing reagent stocking labelling and reporting Q/C results to the supervisor, followed laboratory procedures and protocols
Pharmacy Assistant
Al's Care Pharmacy
10.2013 - 02.2014
- Assisted Head Pharmacist and Pharmacy Technicians in preparing and administrating methadone to patients, compiled and maintained accurate and thorough documentation of prescriptions, kept track of inventory, stocked shelves and priced medications as directed, exhibited strong attention to detail by reviewing patient profiles for drug/drug interactions
Laboratory Assistant
General Company for Chemicals
03.2013 - 09.2013
- Observed and analyzed results for the lab technicians' review, followed safety rules/ regulations, and reported any workplace injuries or accidents such as broken glassware or spilled chemicals to the supervisor immediately, assisted lab technicians in preparing and setting up experiments
Education
Technical Writer Graduate Certificate -
Algonquin College
Ottawa, ON04.2019
Regulatory Affairs-Science Graduate Certificate -
Algonquin College
Ottawa, ON04.2018
Business and Careers program -
St. Gabriel Adult Learning Centre
Mississauga, ON10.2015
B.Sc. Honours in Biopharmaceutical Science -
University of Ottawa
Ottawa, ON06.2011
Skills
- Excellent oral and written communication
- Project management
- Microsoft Office Suite
- Plain language writing
- Usability
- Web Accessibility
- Adobe Analytics
- Google Analytics
- Artificial Intelligence
- Cross-Cultural Communication
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Certification
AI Certificate Course for Communicators
Ragan Communications
Security clearance
Reliability
volunteer experience
- Scouts Canada, Ihsan Scouts, 05/01/16, 08/01/17, Planned and executed indoor and outdoor activities for Girls ‘Scouts as well as conducted reviews and feedback sessions on activities with children's parents and other counselors
- The Ottawa Hospital, 08/01/14, 09/01/15, Provided patients and their families with comfort and information at the Cancer Centre and helped nurses and doctors by preparing patient exam rooms and taking the weight and height of patients
Timeline
Communications Analyst, Internal Communications
Immigration, Refugees And Citizenship Canada
02.2023 - Current
Communications Analyst, Web Communications
Immigration, Refugees And Citizenship Canada
09.2022 - 02.2023
Classroom Supervisor
Ottawa Catholic School Board (OCSB)
01.2022 - 05.2022
Web Content Strategist
Agriculture and Agri-Food Canada (AAFC), Information Services Branch
01.2021 - 08.2021
Junior Web Communication Officer
Agriculture and Agri-Food Canada (AAFC), Public Affairs Branch
04.2019 - 04.2020
Post Office Clerk
Shoppers Drug Mart
06.2018 - 04.2019
Lab Technician
Empack SprayTech Inc.
11.2015 - 03.2016
Pharmacy Assistant
Al's Care Pharmacy
10.2013 - 02.2014
Laboratory Assistant
General Company for Chemicals
03.2013 - 09.2013
Technical Writer Graduate Certificate -
Algonquin College
Regulatory Affairs-Science Graduate Certificate -
Algonquin College
Business and Careers program -
St. Gabriel Adult Learning Centre
B.Sc. Honours in Biopharmaceutical Science -
University of Ottawa
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