Vanessa Abrahams
Nepean
Summary
Bilingual Project Officer (AS-02, indeterminate) with over 5 years of experience in federal public service. Recognized for leading high-impact communications projects and SharePoint initiatives across Shared Services Canada, supporting over 8,000 employees. Proven expertise in web content strategy, stakeholder engagement, SharePoint design and governance, accessibility compliance, and project planning. Adept at translating complex information into plain language, developing user-centric tools and guides, and driving process improvements. Seeking advancement to AS-03 or AS-04 roles with a continued focus on innovation, service excellence, and digital transformation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Officer
Communications and Change Support Team (CIO), Shared Services Canada
05.2021 - Current
- Serve as the main liaison between clients and corporate communications advisors to triage and coordinate content requests.
- Lead intake, planning, and delivery of communications products such as newsletters, emails, one-pagers, SharePoint pages, instructional guides, and social media content.
- Design and maintain Enterprise SharePoint hubs and project pages, ensuring accessibility compliance and adherence to GOC standards.
- Developed a SharePoint content review process cataloguing 200+ pages and coordinating a year-long compliance project.
- Lead author/designer of the 'AI & Data' newsletter, offering strategic updates and learning resources to a departmental audience.
- Train and coach staff on SharePoint best practices.
- Automate and manage MS Lists-based tracking tools.
- Prepare weekly project status reports for senior management.
- Received multiple Instant Awards for innovation and service excellence.
Communications Support (Short-Term Secondment)
Enterprise IT Procurement & Corporate Services Branch, Business Management Division
11.2024 - 02.2025
- Collaborated on the development and design of a comprehensive ADM briefing binder, helping consolidate divisional priorities and key data during a leadership transition.
- Drafted formal commemorative messages on behalf of the ADM for significant Canadian holidays, ensuring tone, inclusivity, and alignment with branch messaging.
- Initiated the design and planning of a branding strategy for the newly formed Corporate Services Branch, including a logo and a proposed SharePoint communications hub.
- Developed a fully organized SharePoint structure to house branch-wide communications, though the initiative was later paused due to restructuring.
- Returned to permanent role early following a change in branch direction under new leadership.
Junior Procurement Officer
CIO Services Procurement and Provisioning (FSWEP)
05.2019 - 05.2021
- Managed procurement tracking and inventory records for departmental IT equipment.
- Coordinated ticket submissions via Government of Canada Service EXpress (GCSX) and liaised with clients.
- Delivered briefings and provided administrative support during meetings.
- Trained new staff on inventory systems.
- Verified financial commitments in SIGMA/SAP and managed acquisition card purchases.
Education
Ontario Secondary School Diploma -
Toronto District Christian High School
01.2018
Skills
- Strategic Communications Planning
- SharePoint Architecture & Accessibility
- Web Content Creation & Management
- Project Coordination & Change Management
- Stakeholder Relations & Client Service
- Technical Writing & Plain Language
- Internal Communications Support
- MS365 Suite (Lists, Planner, Power Automate)
- Bilingual Communications Support (BBB)
Language Profile
CAT Assessment – 2023-12-05
Written: B
Reading: B
Oral: Pending Assessment
Awards
Instant Award (2023-02) – Recognized for leading the development of the 'Desktop Software Catalogue – CIO IT Resources Hub'. (SharePoint), Instant Award (2023-10) – Recognized for exemplary initiative and client service in launching AAACT’s first annual progress report on a tight timeline. (SharePoint)
Certification
- Prosci Change Practicioner Certified - October 2024
Timeline
Communications Support (Short-Term Secondment)
Enterprise IT Procurement & Corporate Services Branch, Business Management Division
11.2024 - 02.2025
Communications Officer
Communications and Change Support Team (CIO), Shared Services Canada
05.2021 - Current
Junior Procurement Officer
CIO Services Procurement and Provisioning (FSWEP)
05.2019 - 05.2021
Ontario Secondary School Diploma -
Toronto District Christian High School
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