Sakshi Mane
Surrey,BC
Summary
Dedicated customer service professional with experience in sales, client relations, and office administration. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring seamless transactions. Strong interpersonal and communication skills with a background in marketing and business management.
Overview
3
3
years of professional experience
Work History
Sales Associate
Best Buy
09.2024 - 12.2024
- Provided excellent customer service, resolving inquiries and complaints effectively
- Processed transactions accurately, ensuring smooth checkouts
- Worked collaboratively with the team to enhance service efficiency
Administrative Assistant
Action Pilot Cars
03.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
Willis Towers Watson
12.2021 - 08.2023
- Assisted North American clients, resolving issues and improving satisfaction
- Consistently exceeded performance targets by delivering exceptional service
- Maintained client records and handled inquiries with accuracy
Education
Postgraduate Diploma - Global Business Management
Kwantlen Polytechnic University
Surrey, BC11.2024
Bachelor of Management Studies - Marketing Specialization
BK Birla Institute of Technology & Management
Mumbai05.2021
Skills
- Customer Service & Relationship Management
- Time Management & Multitasking
- Data Entry & Accuracy
- Proficiency in MS Excel & MS Word
- Problem-solving
- Listening skills
- Guest relations
Languages
English
Hindi
Marathi
Timeline
Sales Associate
Best Buy
09.2024 - 12.2024
Administrative Assistant
Action Pilot Cars
03.2024 - 11.2024
Customer Service Representative
Willis Towers Watson
12.2021 - 08.2023
Postgraduate Diploma - Global Business Management
Kwantlen Polytechnic University
Bachelor of Management Studies - Marketing Specialization
BK Birla Institute of Technology & Management
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