Ravneet Kaur
Kelowna,Canada
Summary
A motivated fourth year management student with hands-on experience in customer service, sales, and leadership roles. Passionate about problem-solving, communication, and working with teams.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Lenscrafters
04.2025 - Current
- Built genuine customer connections by asking thoughtful questions to understand individual needs and recommend eyewear solutions that offered real value.
- Communicated pricing, insurance details, and product differences in a clear and approachable way, making complex information easy for customers to understand and act on.
- Handled payments, insurance claims, and returns with care and accuracy, demonstrating strong attention to detail and responsibility when dealing with financial and confidential information.
- Supported smooth store operations by coordinating with optometrists and the lab team to ensure clarity, timing, and consistency across the customer experience.
- Responded to customer concerns with patience and a solutions-focused mindset, strengthening problem-solving skills and the ability to maintain positive long-term customer relationships.
Sales Associate (Seasonal)
Best Buy (Computing Sales Section)
10.2024 - 12.2024
- Assisted customers in selecting computing products, including laptops, desktops, and accessories, by understanding their needs and offering tailored recommendations.
- Provided product demonstrations and technical support, ensuring customers were well-informed about their purchases.
- Maintained an organized and visually appealing sales floor by restocking inventory and ensuring product displays were up to date.
Concierge (Shift Lead)
Securiguard Services Ltd.
02.2022 - 08.2024
- Helped maintain a safe and secure environment by monitoring premises and responding to incidents.
- Assisted visitors and employees with access control, inquiries, and directions.
- Wrote detailed reports on security concerns and worked closely with teams to resolve issues.
- Patrolled the premises hourly to make sure no suspicious activity or persons are in the building.
Sales Associate
Suzy Shier
07.2021 - 10.2022
- Welcomed customers and helped them find products that suited their needs.
- Handled cash, processed refunds, and ensured smooth transactions.
- Kept the store organized and promoted sales to boost revenue.
Technical Customer Support Representative
24-7 Intouch
03.2021 - 06.2021
- Assisted customers by resolving their technical and service-related issues.
- Logged interactions and provided clear instructions to improve customer satisfaction.
- Worked in a fast-paced environment while maintaining a friendly and professional attitude.
Education
Bachelor of Management -
University of British Columbia Okanagan
01.2027
Diploma - Business Management
Kwantlen Polytechnic University
Surrey, BC01.2020
Skills
- Cash Handling & Financial Transactions
- Customer Service & Relationship Management
- Data Entry & Report Analysis
- Sales & Business Development
- Strong Communication & Problem-Solving
- Teamwork & Leadership
- Microsoft Office Suite (Excel, Word, PowerPoint)
Accomplishments
Helped in entrepreneurship program competitions in KPU with Professor Brad Anderson.
- Organized Innovative product launch program in summer 2024.
- Supervised a team of 6 people.
Languages
English
Full Professional
Hindi
Limited Working
Punjabi
Full Professional
Certification
- Business Analysis Certificate
- Security License (BST)
- Occupational First Aid (Level 2)
- Enrolled in CFA level 1.
Timeline
Sales Associate
Lenscrafters
04.2025 - Current
Sales Associate (Seasonal)
Best Buy (Computing Sales Section)
10.2024 - 12.2024
Concierge (Shift Lead)
Securiguard Services Ltd.
02.2022 - 08.2024
Sales Associate
Suzy Shier
07.2021 - 10.2022
Technical Customer Support Representative
24-7 Intouch
03.2021 - 06.2021
Diploma - Business Management
Kwantlen Polytechnic University
Bachelor of Management -
University of British Columbia Okanagan