NIDHI
Summary
Dedicated and enthusiastic customer service professional with over 5 years of experience in retail, customer support, and inventory management, skilled in assisting customers in product selection to fulfill needs, articulating product features, and ensuring an organized store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
INS Market
10.2024 - 03.2025
- Managed inventory through regular stock checks, conducting stock takes, and ensuring accurate product rotation.
- Coordinated merchandising by arranging products on shelves to enhance visibility and increase sales.
- Operated POS systems for cash, card, and digital transactions, ensuring precise payment processing at shift end.
- Delivered exceptional customer service by assisting customers with inquiries and resolving issues effectively.
- Executed opening and closing procedures, securing premises and maintaining an organized environment.
- Ensured compliance with store policies and safety standards to facilitate seamless daily operations.
Customer Support Specialist
MANOJ ARORA & CO.
02.2021 - 08.2023
- Resolved client inquiries related to payroll, ensuring 100% compliance with regulations.
- Managed complex payroll processes, guaranteeing accuracy in submissions and filings.
- Organized team workflows, achieving a 25% increase in operational efficiency.
- Contributed to inventory tracking and organization, maintaining high standards for office operations.
Customer Support Specialist
RESURGENT INDIA LIMITED
11.2018 - 10.2020
- Engaged customers through outbound and inbound calls, delivering solutions in loan processing.
- Developed strong customer relationships by addressing concerns and explaining product offerings.
- Managed lead tracking and transaction processing to ensure operational efficiency.
- Supported team collaboration to reduce processing time and enhance service delivery.
Education
MBA - Banking, Financial Services & Insurance
Chitkara University
05.2020
Bachelor of Commerce - undefined
Panjab University
05.2018
Skills
- Customer Service & Relationship Management
- Product Knowledge & Sales Techniques
- Inventory Management & Stock Control
- Team Leadership & Collaboration
- Point-of-Sale (POS) Transaction Processing
- Multitasking & Time Management
- Merchandising & Store Organization
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Strong Attention to Detail & Organization
- Physical Stamina & Task Management
- Safety Compliance & Protocols
Certification
- IFIC Exam Certified - Score: 89%
Timeline
Sales Associate
INS Market
10.2024 - 03.2025
Customer Support Specialist
MANOJ ARORA & CO.
02.2021 - 08.2023
Customer Support Specialist
RESURGENT INDIA LIMITED
11.2018 - 10.2020
Bachelor of Commerce - undefined
Panjab University
MBA - Banking, Financial Services & Insurance
Chitkara University
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