Sajid Salim
Amherst,Canada
Summary
Experienced sales, project management, and customer service professional with 11+ years of expertise in overseeing projects, products, and sales operations. Skilled in managing diverse sales and customer service teams, IT infrastructures, and digital sales ecosystem development. Proven track record of leading projects to achieve desired outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Neighbourhood Marketing Representative (Bell)
OSL Direct Services
Nova Scotia, Canada
03.2024 - Current
- Supported the sale of high-end services by identifying customer needs and providing tailor-made solutions, all while delivering unparalleled customer service
- Achieved targets by selling services to customers & helping them to maximize their benefits.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Provided coaching to team members
Advisor 2, Sales
Concentrix Corporation
Nova Scotia, Canada
01.2023 - 08.2023
- Ensured customer service by directly interacting with customers, resolved issues, and managed inbound calls
- Sold services to customers & helped them to maximize their benefits
- Ensured a 70% call-to-sales ratio (target 56%)
- Ensured customer satisfaction by maintaining an 85% NPS (target: 75%) throughout all customer interactions
- Recognized with 'Leader of the Pack Award' for the performance of May 2023
Digital Transformation Project Manager
Smart Axiata Limited
Phnom Penh, Cambodia
09.2017 - 01.2023
- Designed, managed, and led sales transformation program by managing digital sales system through Scrum and Kanban frameworks
- Helped the organization to be recognized as the most digitized sales & distribution by Axiata in 2019 and created a dealer network of 13,000 dealers
- Designed and managed Customer Services Management (CSM) systems and processes through the Scrum framework
- First call resolution increased by 10%, NPS increased by 27% and ensured 100% logging of tickets
- Helped to establish Smart's standard project management practice, and coached organization-wide employees
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Recognized as a Smart Talent Pool (SADP) member and awarded 'Best performer for the year 2019'
Business Process Analyst
Smart Axiata Limited
Phnom Penh, Cambodia
09.2016 - 01.2023
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Collaborated with upper management to drive strategy and implement new processes.
- Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
Specialist, Assurance & Project Support
Robi Axiata Limited
Dhaka, Bangladesh
04.2013 - 08.2016
- Assured quality delivery and proper governance of Robi PMO by developing, maintaining, and improving processes, reports, and overall practice
- Launched Enterprise Program Governance 2015
- Led the assigned strategic projects as project manager (Cloud service, Bill Pay Service, Telecom Site Relocation, etc.)
- Assisted and supported project coordination and quality project delivery
- Recognized as a Robi Talent Pool (RADP) member and awarded 'Best performer for the Q3 2015'
Education
Bachelor of Business Administration - Marketing, International Business
North South University
DhakaSkills
- Direct Sales
- Sales Transformation
- Cross-functional Team Leadership
- Project Management
- Scrum Master
- MS Project
- Coaching
Languages
English
Full Professional
Bengali
Native or Bilingual
References
References to be provided upon request
Certification
- Project Management Professional by PMI
- Certified Scrum Master by Scrum Alliance
Timeline
Neighbourhood Marketing Representative (Bell)
OSL Direct Services
03.2024 - Current
Advisor 2, Sales
Concentrix Corporation
01.2023 - 08.2023
Digital Transformation Project Manager
Smart Axiata Limited
09.2017 - 01.2023
Business Process Analyst
Smart Axiata Limited
09.2016 - 01.2023
Specialist, Assurance & Project Support
Robi Axiata Limited
04.2013 - 08.2016
Bachelor of Business Administration - Marketing, International Business
North South University