Sajida Kachchi Mohamed
Montréal,QC
Summary
Crew member offering a positive attitude & flexible schedule. Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Capable of working effectively in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
Air Transat
970 Romeo Vachon Blvd N, Dorval, Quebec H4Y 1G8
07.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Cashier/Baker
Mr Pretzels
970 Romeo Vachon Blvd N, Dorval, Quebec H4Y 1G8
08.2022 - 04.2023
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products.
- Operated cash registers and processed payments accurately.
Fido Point Of Sale Associate
IO Solutions Call Center
5000 Rue Buchan, Montreal, Quebec H4P 1T2
01.2019 - 02.2022
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Worked with representatives in store to resolve general issues, improve operations and provide exceptional customer service.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
Fido Live Chat Customer Service Representative
IO Solutions Call Center
5000 Rue Buchan, Montreal, Quebec H4P 1T2
04.2018 - 01.2019
- Provided online demonstrations to educate customers on product features, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Trainer & Cashier
A&W
2305 Rockland Rd, Montréal, Quebec H3P 3E9
09.2015 - 07.2016
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume and fast-paced operations.
- Trained new cashiers on procedures, customer service and sales techniques.
Barista & Cashier
Café Dépôt Gelato
2305 Rockland Rd, Montréal, Quebec H3P 3E9
11.2014 - 08.2015
- Made and served café beverages per day with speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Interviewer
Nielson
1080 Beaver Hall, Montreal, Quebec H2Z 1S8
02.2014 - 07.2014
- Called businesses to conduct surveys.
Education
DEP - Nursing -
Pearson Adult & Career Center
LaSalle, QCHigh-school Diploma. -
Laurenhill Academy
Saint-Laurent, QC2013
Skills
- Fluent in English (written and spoken)
- Fluent in French (written & spoken)
- Fluent in Tamil (spoken only)
- Skilled collaborator
- Solutions-oriented professional
- Committed high achiever
- Rapid and adaptive
- Effective cross-functional communicator
- Organized
- Accurate money handling
- Highly dependable
- Working knowledge of sales processes
- Punctual
- Customer service excellence
Timeline
Passenger Service Agent
Air Transat
07.2023 - Current
Cashier/Baker
Mr Pretzels
08.2022 - 04.2023
Fido Point Of Sale Associate
IO Solutions Call Center
01.2019 - 02.2022
Fido Live Chat Customer Service Representative
IO Solutions Call Center
04.2018 - 01.2019
Trainer & Cashier
A&W
09.2015 - 07.2016
Barista & Cashier
Café Dépôt Gelato
11.2014 - 08.2015
Interviewer
Nielson
02.2014 - 07.2014
DEP - Nursing -
Pearson Adult & Career Center
High-school Diploma. -
Laurenhill Academy