Andrew Gordanier
Calgary,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Passenger Agent / Customer Service
Calgary Transit Access
07.2018 - Current
- I'm working primarily as a customer service agent helping to resolve a variety of service provider concerns and address customer complaints. Also, working collaboratively with our partners and various agencies in the community.
- I also split my time working in bookings and dispatch, where I help customers book trips and manage their same day issues.
Graphic Designer
Freelance
01.2011 - Current
- Worked as a freelance designer creating engagements across a variety of different media for private and professional commissions
- Projects have included productions in illustration, 3D modeling, video and sound design, logos creation, branding and industrial design (tables and lamps)
- Notable clients include Salon Daomé night club, Bobby McGee’s café & book store and Concordia University (theatre department, Congress event branding)
Sales Rep
Best Buy Mobile
03.2013 - 02.2015
- Worked as a sales rep at the Chinook Centre location in Calgary with an accomplished sales record
- I sold phones and contract plans for all the major telecom companies in Canada including: Fido, Rogers, Bell, Virgin, Telus, Koodo and Chatr
- My responsibilities also included customer service over the phone and in store as well as customer support for the big box stores (online orders, returns, shipping and receiving, staff training etc…).
Junior Graphic Designer
Studio Big Dog
05.2011 - 08.2012
- Worked as a graphic designer creating; posters, brochures, logos, printed & web banners, t-shirts, photography and 3D printed products
- I fostered close working relationships with clients to create designs that would best suit their needs, while striving for the best value.
- Worked closely with a small entrepreneurial team of designers in a recent start up business
Sales Rep
Fido Solutions Inc
06.2006 - 10.2010
- I worked as a sales rep at several locations around Calgary and was transferred to the flagship store in Montreal
- Accomplished the best monthly CSAT sales record in Canada several times throughout my time with the company
- I trained as an assistant manager and as a phone technician for their in-house repair centre
- My responsibilities also included customer service over the phone and in store.
Education
Bachelor of Arts - Design
Concordia University
Montreal, QCHigh School Diploma -
Central Memorial High School
Calgary, ABInstructor -
Canada Olympic Park
Calgary, ABSkills
- Customer service orientated and Strong communication skills
- Proactive with conflict resolution and colleague support
- Strong analytical and problem solving skills
- Comfortable in fast paced environment and making quick decisions
- Excellent people skills, cooperative and patient
- Empathetic and Ethical
- Designer by trade (strong in various creative software/techniques and project management)
- Proficient with Microsoft products (Excel,Word, Outlook, Powerpoint, etc)
- Knowledgeable with CTA systems (Giro HOD, 311 CSR System, Verint, Avaya, My HR Connect)
- Experience coaching, mentoring and training staff
- Experience working directly with a wide variety of people with disabilities (Personally/Professionally/Volunteering)
- Flexible with Scheduling
- Fluent in English and French (written and spoken)
Volunteer Experience
Level 4 Instructor and Supervisor with Canadian Association for Disabled Skiers (15 years of service)
Carpentry work at designer showcase for Kids Help Phone
Assorted volunteer work with Alberta Theater Project
Timeline
Passenger Agent / Customer Service
Calgary Transit Access
07.2018 - Current
Sales Rep
Best Buy Mobile
03.2013 - 02.2015
Junior Graphic Designer
Studio Big Dog
05.2011 - 08.2012
Graphic Designer
Freelance
01.2011 - Current
Sales Rep
Fido Solutions Inc
06.2006 - 10.2010
Bachelor of Arts - Design
Concordia University
High School Diploma -
Central Memorial High School
Instructor -
Canada Olympic Park
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