Jeanete Gonzalez
Hawthorne
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Passenger Service Agent
Alliance Ground International
04.2024 - Current
- Jet bridge certified
- Assisted passengers with check-in procedures, including issuing boarding passes and baggage tags
- Efficiently managed passenger queues, minimizing wait times and maintaining smooth operations
- Handled passenger inquiries regarding flight schedules, delays, cancellations, and other related information
- Collaborated with airline staff to ensure seamless coordination of services for passengers with special needs or disabilities
- Effectively resolved customer complaints and concerns in a professional manner
- Coordinated with ground handling agents to facilitate the timely arrival and departure of flights
- Assisted in the boarding process by verifying travel documents and scanning boarding passes
- Trained new team members on company policies, procedures, and customer service standards
- Demonstrated excellent communication skills when dealing with diverse groups of passengers from different cultures and backgrounds
- Contributed to the implementation of self-service kiosks at check-in counters resulting in reduced waiting times for passengers
- Managed high-stress situations during flight delays or cancellations by providing clear communication and alternative solutions
- Collaborated with airline crew to ensure smooth boarding process and on-time departures
- Provided accurate information regarding baggage allowance, restrictions, and fees
- Demonstrated proficiency in using airport computer systems for check-in, seat assignments, and other related tasks
- Assisted passengers with special requests such as wheelchair assistance or dietary accommodations
- Maintained a positive attitude even in challenging situations, ensuring excellent customer service standards were upheld
- Provided exceptional customer service to passengers, ensuring a positive travel experience
Cabin Cleaner Supervisor
Menzies Aviation
03.2017 - 03.2024
- My duties are plan my shift operations, make sure every aircraft as a team to service it, go on the flights and make sure everyone is doing their job correctly, help and teach new employees, support of aircrafts when short staffed, complete shift reports by the end of the shift. I was a cabin cleaner since 2017, then I became a lead in 2019 and in February of 2022, I became a supervisor for this department.
- Conducted thorough cleaning and sanitization of cabin interiors to ensure passenger comfort and safety.
- Collaborated with team members to optimize cleaning schedules, enhancing overall operational efficiency.
- Inspected aircraft for cleanliness and compliance with safety standards prior to boarding.
- Trained new staff on cleaning protocols and safety procedures, fostering a culture of excellence.
- Streamlined cleaning processes by adopting best practices, resulting in quicker turnaround times for aircraft servicing.
Queuer/Bagger
Place Stores
10.2016 - 01.2017
- I was a queuer which I had to unpack boxes of clothes, scan them, steam them and then label them. Then I had to bag them to which I had to scan the clothes and fold them.
Picker/Packer
NYX Professional Makeup, Torrance - Division of L'Oreal
03.2016 - 08.2016
- I was a picker which means I had to walk through the aisles and gather all the products, scan, bag, and box the products.
Cashier/Sales Associate
Db Shoes
07.2015 - 03.2016
- I was a cashier and sales associate at Db Shoes. I would help the company with inventory and on shipment day. Shipment day was every week where we would receive merchandise for us label and stock them out in each aisle.
Fabric Designer
Big Squirt Inc
06.2011 - 01.2012
- I would do imprints on fabrics and bag the items and box them for shipping.
Education
High School -
Hawthorne High School
06.2011
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Santa Monica College
Skills
- Warehouse Experience
- Cash handling expertise
- Order picking and packing
- Sanitation practices
- Leadership (2 years)
- Shipping & Receiving
- Time Management
- English
- Fluent
- Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Agent
Alliance Ground International
04.2024 - Current
Cabin Cleaner Supervisor
Menzies Aviation
03.2017 - 03.2024
Queuer/Bagger
Place Stores
10.2016 - 01.2017
Picker/Packer
NYX Professional Makeup, Torrance - Division of L'Oreal
03.2016 - 08.2016
Cashier/Sales Associate
Db Shoes
07.2015 - 03.2016
Fabric Designer
Big Squirt Inc
06.2011 - 01.2012
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Santa Monica College
High School -
Hawthorne High School