Sai Sri Ganji
Etobicoke,ON
Summary
Polite and professional [Customer Service Representative] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Inbound Agent English
IO Solutions contact center Inc
08.2023 - 12.2023
- Resolved complex issues for customers, resulting in increased loyalty and repeat business.
- Participated in ongoing training programs to stay current on industry trends and enhance skills as an Inbound Agent.
- Enhanced customer satisfaction by efficiently managing inbound calls and addressing concerns with empathy and professionalism.
Clinical Documentation Specialist
IKS(Inventurus Knowledge Solutions) Health Pvt Ltd
08.2022 - 05.2023
- Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within EHRs.
- Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
- Managed electronic clinical documentation and uploaded changes or updates using [EPIC].
Dental Surgeon
Shree Jayalakshmi Dental Clinic
07.2021 - 07.2022
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Performed regular preventive dentistry services including scaling, polishing, fluoride application to maintain excellent oral health status amongst clientele base.
- Improved patient satisfaction by providing thorough consultations and personalized treatment plans.
Education
Bachelor of Dental Surgery - Dental Sciences
Panineeya Mahavidyalaya Institute of Dental Sciences & Research Centre
Hyderabad, Telangana01.2022
Telangana State Board of Intermediate Education -
Sri Chaitanya Junior Kalasala
Narayanaguda, Hyderabad01.2015
Board of secondary education -
ST Pius X Girls High School
Hyderabad, Telangana01.2013
Skills
- Time management
- Excellent Dexterity
- Diagnosing & Treatment planning of dental complaints
- Communication skills
- Good leadership qualities
- Tenacity
- Professionalism
- Attention to detail
Accomplishments
- Volunteer at National Health Fest for Divyangjan- WE CARE as a part of Azadi ka Amrit Mahotsav, held on 7 April 2022, Telangana.
- Presented e-Poster in the International Conference on HORIZON 2019: The Epitome of Biomedical Research, held at Saveetha Dental College, Chennai.
- Participant of 4th Telangana State Dental Conference 2017, Karimnagar.
- Participant of 5th Telangana State Dental Conference 2018, Hyderabad.
- Participant of 7th Telangana State Dental Conference 2022, NIT, Warangal.
Community Service
- Organized & participated in a Dental health camp held on the occasion of 'World No Tobacco Day', May 31, 2021 in auto Nagar, Hyderabad.
- Participated in a Dental camp held in a government school in Dilsukhnagar, Hyderabad on November 14, 2021 on 'Children's Day'.
Extracurricular Activities
I have been felicitated with various awards for National level school competitions. Active member of my college cultural fest organizing group. My Leadership qualities have seen me get elected to student council on multiple occasions.
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Canadian Permanent Resident
I became a Canadian permanent resident in 2024. As a permanent resident, I have the privilege of living and working indefinitely.
Timeline
Inbound Agent English
IO Solutions contact center Inc
08.2023 - 12.2023
Clinical Documentation Specialist
IKS(Inventurus Knowledge Solutions) Health Pvt Ltd
08.2022 - 05.2023
Dental Surgeon
Shree Jayalakshmi Dental Clinic
07.2021 - 07.2022
Bachelor of Dental Surgery - Dental Sciences
Panineeya Mahavidyalaya Institute of Dental Sciences & Research Centre
Telangana State Board of Intermediate Education -
Sri Chaitanya Junior Kalasala
Board of secondary education -
ST Pius X Girls High School
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