Veronica Racimo
Fredericton
Summary
Banking professional with over 20 years of experience in teller services and branch operations across the UAE and the Philippines. I am skilled in financial transactions, customer service, and team leadership. Adept at delivering exceptional customer experiences and managing high-value transactions. Currently pursuing a diploma in accounting to transition into a financial accounting role in Canada.
Overview
26
26
years of professional experience
Work History
Inbound Customer Service Representative
IO Solutions Contact Center Inc.
07.2024 - 08.2024
- Delivered exceptional customer service by efficiently managing inbound calls
- Achieved sales targets through effective communication and relationship-building
- Resolved complaints to satisfy customers and encourage future transactions.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
Teller
Abu Dhabi Commercial Bank
08.2019 - 08.2020
- Processed customer transactions, including deposits, withdrawals, foreign remittances, and cheque encashments
- Balanced cash drawers daily and replenished ATMs to maintain service efficiency
- Delivered high-quality customer service, resolving inquiries and concerns in a timely manner
Senior Teller / Branch Supervisor
Union National Bank
01.2006 - 08.2019
- Oversaw daily branch operations, ensuring compliance with banking policies and procedures
- Managed high-value financial transactions for VVIP clients with precision and confidentiality
- Supervised a team of tellers, providing training and guidance to enhance customer service delivery
- Administered branch security, including vault management and safety deposit box operations
- Maintained accurate financial records and conducted audits to minimize discrepancies
New Accounts Clerk / Branch Operations Assistant / Teller
Equitable Savings Bank
06.1998 - 12.2005
- Handled the opening and maintenance of customer accounts, including deposits and withdrawals
- Monitored branch operations, ensuring timely processing of transactions and adherence to protocols
- Provided support for ATM operations, branch alarms, and security key management
Education
Accounting Diploma - Business Administration
New Brunswick Community College
Fredericton, NB06.2025
Bachelor of Science - Foreign Service
Lyceum of The Philippines University
Muntinlupa City, Philippines04.1998
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Sage 50
- Knowledge of financial accounting principles
- Knowledge of managerial accounting principles
- Intermediate Excel
- Computerized accounting
- Payroll Compliance Legislation
- Payroll Fundamentals
- Excellent communication skills
- Excellent interpersonal skills
- Strong problem-solving abilities
- Strong analytical abilities
- Team collaboration
- Leadership experience
- High attention to detail
- High accuracy
- Complaint handling
- Technical troubleshooting
- Billing error resolution
Timeline
Inbound Customer Service Representative
IO Solutions Contact Center Inc.
07.2024 - 08.2024
Teller
Abu Dhabi Commercial Bank
08.2019 - 08.2020
Senior Teller / Branch Supervisor
Union National Bank
01.2006 - 08.2019
New Accounts Clerk / Branch Operations Assistant / Teller
Equitable Savings Bank
06.1998 - 12.2005
Accounting Diploma - Business Administration
New Brunswick Community College
Bachelor of Science - Foreign Service
Lyceum of The Philippines University
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