Gurleen Kaur
Charlottetown,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IO Solutions Contact Center Inc.
03.2024 - Current
- Actively listening to customers, offer the appropriate products and services based on the customer's needs
- Promote the different products and services
- Used the appropriate resources, programs and software to meet the customer's demands
- Complete accurate transactions in effective and precise manner with an attention to detail;
- Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided;
- Receive and incorporate feedback on a regular basis, to improve my personal and professional development;
- "Commit to being there" for the customers and share the dedication in striving to deliver world class customer service and first call resolution;
Crew Member
Wendy's
12.2022 - 05.2024
- Took orders, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked at the front counter, drive-thru, and other areas
- Worked well with teammates and accepted coaching from the management team
- Kept the food preparation area, equipment, and utensils clean and sanitary
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Site Supervisor
Elite Residential Concierge Services Inc.
05.2022 - 12.2022
- Issue and receipt of keys to trades, building staff and contractors
- Operate security equipment/systems, computers, radios and phones
- Ensure that the Condominium Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies
- Create assigned reports
- Program and manage access control systems for the entire complex
- Monitor, Train, and evaluate a team of 4-6 staff members
- Liaise with property management, board members and management regarding pertinent security matters
- Be the first and main point of contact in case of emergencies or any site related issues
- Create and adjust staff schedules, ensure that contractually obligated services are met and provided and when necessary fill in shifts
Concierge
Elite Residential Concierge Inc.
10.2021 - 05.2022
- Answer phone and email inquiries from residents in a timely and respectful manner
- Receive and redirect mail, phone calls, packages, and other mail
- Ensure that the property's laws and regulations are followed
- Assist Property Management, Contractors, and other property personnel as required
- Work with security systems, computers, radios, and phones
- Effective communication and conflict resolution
- Making reports for each incident
- Access control systems for the entire complex are programmed and managed
Education
DCS / DEC - General Business
Northern College At Pures
Toronto, ON01.2022
Skills
- Presentations
- Multitasking
- Microsoft Office
- Administrative Assistance
- Microsoft Outlook
- Customer Service
Timeline
Customer Service Representative
IO Solutions Contact Center Inc.
03.2024 - Current
Crew Member
Wendy's
12.2022 - 05.2024
Site Supervisor
Elite Residential Concierge Services Inc.
05.2022 - 12.2022
Concierge
Elite Residential Concierge Inc.
10.2021 - 05.2022
DCS / DEC - General Business
Northern College At Pures
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