- Cooking
- Gardening
- Watching Movies and TV Shows
- Music
- Kayaking
- Road Trips
Sai Madhava Rao Potla
HealthTech Evangelist
Niagara Falls,CA
Summary
Dedicated and enthusiastic career changer with a keen interest in the intersection of health and technology. Bringing a strong foundation in customer satisfaction, teamwork, and navigating dynamic work environments from 1 year in fast food operations. Committed to a new career path in health technology and ready to apply a driven work ethic and rapid learning ability to support innovation and operational excellence. Actively seeking a challenging position at a health technology company to contribute to meaningful advancements in healthcare.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Food Service Supervisor
McDonald's
05.2024 - Current
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Established and managed team schedules and shift assignments.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Customer Service Representative
Majorel
02.2023 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
IT Technical Support Specialist
SPR School of Excellence
07.2019 - 05.2021
- Acting as the primary point of contact for all IT issues (hardware, software, network) for students, teachers, and staff, and providing timely resolutions.
- Providing dedicated and expert assistance for the school's LMS (e.g., Canvas, Google Classroom, Moodle), which is the central hub for online education.
- Ensuring the smooth operation of virtual meeting tools (Zoom, Google Meet, Teams) and resolving issues with audio, video, and screen sharing to facilitate live online classes.
- Effectively using remote tools to troubleshoot and resolve issues for off-campus users, and helping users diagnose their home internet connectivity problems.
- Assisting with the setup, configuration, and management of various devices (Chromebooks, laptops, tablets) used by students and teachers for online education.
- Installing, configuring, and maintaining all essential educational software and productivity suites (e.g., Microsoft 365, Google Workspace) crucial for teaching and learning.
- Managing user accounts, passwords, and permissions across all relevant school systems and online learning platforms to ensure secure and appropriate access.
- Monitoring network performance to ensure reliable and sufficient internet connectivity.
- Performing basic repairs and maintenance on school-owned hardware (laptops, desktops, peripherals) to minimize downtime.
- Implementing and monitoring basic security measures (anti-virus, safe Browse, data backups) to protect sensitive student and school data in the online environment.
- Creating and delivering clear instructions, guides, and training to empower users to resolve common issues themselves and effectively utilize technology for online learning.
- Identifying recurring issues and performing proactive maintenance (updates, patches) to prevent future disruptions to online learning.
Education
PGDM - Embedded Systems Development
Conestoga College
Cambridge, CA 05.2001 -
B.E. - Electronics And Communications Engineering
Panimalar Engineering College
Chennai, IN 05.2001 -
Skills
Collaboration & Teamwork
Attention to Detail
Microsoft 365
Responsive to new challenges
Problem-Solving and Critical Thinking
Embedded systems software development
Integrated hardware and software systems
Proficient in managing multiple tasks
Interests
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Food Service Supervisor
McDonald's
05.2024 - Current
Customer Service Representative
Majorel
02.2023 - 07.2023
IT Technical Support Specialist
SPR School of Excellence
07.2019 - 05.2021
PGDM - Embedded Systems Development
Conestoga College
05.2001 -
B.E. - Electronics And Communications Engineering
Panimalar Engineering College
05.2001 -
Similar Profiles
Layna GiulianoLayna Giuliano
Team Member at McDonald'sTeam Member at McDonald's
Ryan HowellRyan Howell
Crew Member at McDonald'sCrew Member at McDonald's
Amelia JohnstonAmelia Johnston
Crew member at McDonald'sCrew member at McDonald's
Yahya TIMERAYahya TIMERA
STAGE OBSERVATION at MCDONALD'SSTAGE OBSERVATION at MCDONALD'S
Colton VigColton Vig
Labourer at Prince Sewer ServiceLabourer at Prince Sewer Service