Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Timeline
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Sai Madhava Rao Potla

HealthTech Evangelist
Niagara Falls,CA

Summary

Dedicated and enthusiastic career changer with a keen interest in the intersection of health and technology. Bringing a strong foundation in customer satisfaction, teamwork, and navigating dynamic work environments from 1 year in fast food operations. Committed to a new career path in health technology and ready to apply a driven work ethic and rapid learning ability to support innovation and operational excellence. Actively seeking a challenging position at a health technology company to contribute to meaningful advancements in healthcare.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Food Service Supervisor

McDonald's
05.2024 - Current
  • Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Tracked food production levels, meal counts, and supply costs.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Established and managed team schedules and shift assignments.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Reviewed and approved employee schedules and timesheets.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Customer Service Representative

Majorel
02.2023 - 07.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

IT Technical Support Specialist

SPR School of Excellence
07.2019 - 05.2021
  • Acting as the primary point of contact for all IT issues (hardware, software, network) for students, teachers, and staff, and providing timely resolutions.
  • Providing dedicated and expert assistance for the school's LMS (e.g., Canvas, Google Classroom, Moodle), which is the central hub for online education.
  • Ensuring the smooth operation of virtual meeting tools (Zoom, Google Meet, Teams) and resolving issues with audio, video, and screen sharing to facilitate live online classes.
  • Effectively using remote tools to troubleshoot and resolve issues for off-campus users, and helping users diagnose their home internet connectivity problems.
  • Assisting with the setup, configuration, and management of various devices (Chromebooks, laptops, tablets) used by students and teachers for online education.
  • Installing, configuring, and maintaining all essential educational software and productivity suites (e.g., Microsoft 365, Google Workspace) crucial for teaching and learning.
  • Managing user accounts, passwords, and permissions across all relevant school systems and online learning platforms to ensure secure and appropriate access.
  • Monitoring network performance to ensure reliable and sufficient internet connectivity.
  • Performing basic repairs and maintenance on school-owned hardware (laptops, desktops, peripherals) to minimize downtime.
  • Implementing and monitoring basic security measures (anti-virus, safe Browse, data backups) to protect sensitive student and school data in the online environment.
  • Creating and delivering clear instructions, guides, and training to empower users to resolve common issues themselves and effectively utilize technology for online learning.
  • Identifying recurring issues and performing proactive maintenance (updates, patches) to prevent future disruptions to online learning.

Education

PGDM - Embedded Systems Development

Conestoga College
Cambridge, CA
05.2001 -

B.E. - Electronics And Communications Engineering

Panimalar Engineering College
Chennai, IN
05.2001 -

Skills

    Collaboration & Teamwork

    Attention to Detail

    Microsoft 365

    Responsive to new challenges

    Problem-Solving and Critical Thinking

    Embedded systems software development

    Integrated hardware and software systems

    Proficient in managing multiple tasks

Interests

  • Cooking
  • Gardening
  • Watching Movies and TV Shows
  • Music
  • Kayaking
  • Road Trips

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

Timeline

Food Service Supervisor

McDonald's
05.2024 - Current

Customer Service Representative

Majorel
02.2023 - 07.2023

IT Technical Support Specialist

SPR School of Excellence
07.2019 - 05.2021

PGDM - Embedded Systems Development

Conestoga College
05.2001 -

B.E. - Electronics And Communications Engineering

Panimalar Engineering College
05.2001 -
Sai Madhava Rao PotlaHealthTech Evangelist