Shayan Lalani

Food Service Supervisor

A&W Canada

02.2023 - Current

Kept guest and work areas clean, organized, and sanitized per established standards.
Reduced food waste by implementing proper inventory tracking and storage practices.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Maintained health and food safety standards at all stages, from storage through delivery.
Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Ordered new supplies and food to maintain service levels.
Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Monitored food quality and service levels to maximize kitchen and dining area performance.
Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Identified team weak points and implemented corrective actions to resolve concerns.
Established and managed team schedules and shift assignments.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Tracked food production levels, meal counts, and supply costs.
Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
Set and oversaw weekly and special event menu plans.
Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Created new recipes, outlined steps, and training staff on correct preparation.
Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Planned and executed promotions and special events in close collaboration with management.
Controlled expenses and boosted profitability by managing food and labor costs.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Supervised food presentation and plating to enhance visual appeal.
Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Directed food preparation and cooking activities to meet health and safety standards.
Served consistent portions following recipes and control standards.
Controlled food costs and managed inventory.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Maximized team productivity by expertly delegating tasks to kitchen staff.
Monitored food preparation, production, and plating for quality control.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Monitored food inventory and supplies to prevent waste.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Reviewed and approved employee schedules and timesheets.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Oversaw training of more than 50 team members.

Food Service Supervisor

7 Star Juice & Cold Spot

12.2019 - 06.2021

Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met
Maintain records of stock, repairs, sales and wastage
Ensure that food and service meet quality control standards
Supervise, co-ordinate and schedule the activities of staff that prepare, portion and serve food
Estimate and order ingredients and supplies required for meal preparation
Train staff in job duties, and sanitation and safety procedures
Participate in the selection of food service staff and assist in the development of policies, procedures and budgets
Establish methods to meet work schedules
Plan food menus and determine related food and labour costs
Prepare and submit reports.
Oversaw training of more than 50 team members.

Support Assistant to Digital Marketing Team

E-tailing.pk

08.2016 - 10.2018

Supporting the Marketing Manager and marketing team with project organization
Performing administrative tasks to ensure the functionality of marketing activities
Employing online marketing analytics to gather information from web and social media pages
Updating databases, spreadsheets, and inventory lists
Preparing promotional presentations and organizing promotional events
Composing and posting online content for the company’s social media page and website
Writing marketing literature for company brochures and press releases
Building strong relationships with customers.
Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
Created, prepared, and delivered reports to various departments.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Summary

Overview

Work History

Food Service Supervisor

Food Service Supervisor

Support Assistant to Digital Marketing Team

Education

Skills

Languages

Timeline

Food Service Supervisor

Food Service Supervisor

Support Assistant to Digital Marketing Team

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