Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Food and beverage server
Queen Victoria Place Restaurant
Serves functions such as Weddings, bus tours and corporate events
Serves patrons with food and beverages in a positive and friendly manner
Provides information to help food and beverage selections
Presents ordered choices in a prompt and efficient manner
Maintains dining ambiance with an enthusiastic attitude
Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
Sell and upsell different local wines, craft beer, spirits to each guest
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
Appropriately suggested additional items to customers to increase restaurant sales
Food and beverage Server
Locust Lane Winery
Served patrons with food and beverages in a positive and friendly manner
Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests
Paired wines with particular food items
Educated guests on wine knowledge
Upsold the retail bottles of wine
Served wine tastings and tours on the daily
Education
Advanced Diploma - Human Resource Management
Niagara College
Niagara-on-the-Lake, ON
06.2025
Skills
Communication
Customer service
Problem-solving
Upselling
Teamwork
Organization
Teamwork and Collaboration
Dependable and Responsible
Decision-Making
Timeline
Food and beverage server
Queen Victoria Place Restaurant
Food and beverage Server
Locust Lane Winery
Advanced Diploma - Human Resource Management
Niagara College
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