Summary
Work History
Education
Skills
Timeline
Generic

Natalie D'Amico

Niagara Falls,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Food and beverage server

Queen Victoria Place Restaurant
  • Serves functions such as Weddings, bus tours and corporate events
  • Serves patrons with food and beverages in a positive and friendly manner
  • Provides information to help food and beverage selections
  • Presents ordered choices in a prompt and efficient manner
  • Maintains dining ambiance with an enthusiastic attitude
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
  • Sell and upsell different local wines, craft beer, spirits to each guest
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Appropriately suggested additional items to customers to increase restaurant sales

Food and beverage Server

Locust Lane Winery
  • Served patrons with food and beverages in a positive and friendly manner
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests
  • Paired wines with particular food items
  • Educated guests on wine knowledge
  • Upsold the retail bottles of wine
  • Served wine tastings and tours on the daily

Education

Advanced Diploma - Human Resource Management

Niagara College
Niagara-on-the-Lake, ON
06.2025

Skills

  • Communication
  • Customer service
  • Problem-solving
  • Upselling
  • Teamwork
  • Organization
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Decision-Making

Timeline

Food and beverage server

Queen Victoria Place Restaurant

Food and beverage Server

Locust Lane Winery

Advanced Diploma - Human Resource Management

Niagara College
Natalie D'Amico