Saif Kewaisy
Winnipeg
Summary
Motivated individual with a strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Reliable Student with skills in leadership and commitment. Highly motivated Sales Associate with extensive customer service and sales experience. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rogers Communications
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Reh Fit
10.2022 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Pet Valu
02.2022 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Stock Clerk
Blady Middle Eastern
04.2018 - 05.2019
- Helped customers find what they are looking for
- Labelling stocks prices
Customer Service
Du Telecom
10.2016 - 12.2016
- Assists customers with help by resolving issues fast
- Interaction with customers and co-workers in a fast-paced environment
- Providing assistance by responding to customer questions in an effective and efficient manner
Cashier Sales Associate
American Eagle
02.2016 - 06.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
Education
High School Diploma - IGCSE Diploma
The Westminster School
DubaiBachelor of Arts - Economics
University of Manitoba
Winnipeg, MB01.2023
Certificate - Css
Manitoba Institute of Trades And Technology
Winnipeg, MB05.2024
Skills
- Interpersonal and communication skills: Able to provide high-quality customer service in a fast-paced environment
- Team member: Played organized soccer for four years and held the position of captain for two years
- Excellent leadership and listening skills
- High work ethic
- Multi-tasking ability
- Point of sale knowledge
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
- Bachelor degree in economics from UOFM
- Certificate from MITT in Customer Services Specialist
Timeline
Customer Service Representative
Rogers Communications
08.2023 - Current
Supervisor
Reh Fit
10.2022 - 07.2024
Supervisor
Pet Valu
02.2022 - 12.2022
Stock Clerk
Blady Middle Eastern
04.2018 - 05.2019
Customer Service
Du Telecom
10.2016 - 12.2016
Cashier Sales Associate
American Eagle
02.2016 - 06.2016
High School Diploma - IGCSE Diploma
The Westminster School
Bachelor of Arts - Economics
University of Manitoba
- MCAS - Microsoft Certified Application Specialist
- Bachelor degree in economics from UOFM
- Certificate from MITT in Customer Services Specialist
Certificate - Css
Manitoba Institute of Trades And Technology
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