MOHY SHAABAN
Winnipeg,MB
Summary
Exemplary Bank Customer Service Representative acknowledged for consistently addressing customer issues, providing financial advice, and effectively promoting product offerings. Devoted to assisting clients in reaching their financial objectives through impactful communication and strategic issue resolution. Recognized for reliability and an unwavering commitment to delivering personalized and efficient service. Possesses thorough industry knowledge and steadfast adherence to established policies and procedures. Collaborative team member celebrated for a positive professional demeanor and a proven ability to sustain high levels of customer satisfaction. Results-driven professional deeply committed to cultivating relationships, fostering partnerships, and optimizing operational processes to bolster efficiency and organizational success.
Overview
8
8
years of professional experience
Work History
Banking Customer Service Representative
Royal Bank Of Canada, RBC
11.2022 - Current
- Aided clients in navigating banking systems, conducting transactions, and managing account openings or closures.
- Executed diverse transactions with precision, adhering to both bank standards and legal requirements.
- Responded to customer inquiries, requests, and complaints with courtesy and professionalism.
- Maintained up-to-date knowledge of banking products, services, and regulations to consistently provide high-quality service and support.
- Informed customers about available services, products, and banking resources.
- Advised customers on individual needs, offering solutions tailored to their unique situations and preferences.
- Expedited resolution of customer inquiries and complaints.
- Collaborated with team members to elevate customer service experience, surpassing team goals through effective client satisfaction rates.
- Handled more than 50 client calls daily.
- Achieved 98th percentile ranking in sales within my department.
Food Courier
Skip The Dishes HQ
04.2018 - 09.2022
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
Customer Service Associate
Loblaws - Superstore
10.2019 - 01.2020
- Assisted customers, performed checking duties with an emphasis on providing friendly, courteous customer service
- Interacted with customers and co-workers in a fast-paced environment
- Helped by responding to customer questions in an effective and efficient manner
- Performed other job-related duties as assigned.
Newspaper Online Editor and Publisher
Al-shahed TV
09.2016 - 12.2016
- Monitored social media and online sources for industry trends
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Performed design, layout, and typesetting of publications, office forms, and various other projects to optimize designs and production strategies.
Customer Service Representative
Xcite
06.2016 - 08.2016
- Served customers by providing product and service information and resolving product and service problems
- Attracted potential customers by answering product and service questions and suggesting information about other products and services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB06.2022
High School Diploma -
IGCSE Diploma
Kuwait05.2016
Skills
- Interpersonal and communication skills: Able to provide high-quality customer service in fast-paced environment
- Computer skills: Technical proficiencies in Microsoft Office Suite
- Team Collaboration
- Relationship building
- Problem-Solving Skills
- High work ethic
- Multi-tasking ability
- Point of sale knowledge
- Product and service sales
- Data Entry
- Multitasking
- Credit Solutions Guidance
- Empathy and understanding
- Client confidentiality
- Cross-selling
- Decision-making
- Account management
- Time management
Accomplishments
I am a results-oriented professional with a proven track record in exceeding sales targets and driving revenue growth through strategic initiatives. I have demonstrated expertise in customer service, receiving recognition for resolving complex issues and implementing impactful training programs. My skill set includes strategic thinking, exceptional customer service, effective leadership, and educational innovation, making me a valuable asset in dynamic and growth-oriented professional environments.
Availability
Monday to Sunday, 6:00 am to 10:00 pm
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Banking Customer Service Representative
Royal Bank Of Canada, RBC
11.2022 - Current
Customer Service Associate
Loblaws - Superstore
10.2019 - 01.2020
Food Courier
Skip The Dishes HQ
04.2018 - 09.2022
Newspaper Online Editor and Publisher
Al-shahed TV
09.2016 - 12.2016
Customer Service Representative
Xcite
06.2016 - 08.2016
Bachelor of Arts - Economics
University of Manitoba
High School Diploma -
IGCSE Diploma