Summary
Overview
Work History
Education
Skills
Websites
AVAILABILITY
Certification
Timeline
Work Availability
Work Preference
Generic

Radhe Sharma

Brampton,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
Certification

Work History

Customer Service Representative

Rogers
01.2024 - Current
  • As a Tele-calling and Customer Support Worker, I have successfully sold over 100 Rogers products and services while addressing real-time issues encountered by clients on a daily basis
  • Through effective communication and problem-solving skills, I provide comprehensive support to customers, ensuring their satisfaction and resolving concerns promptly
  • Dedication to delivering exceptional service has resulted in positive customer feedback and contributed to the overall success of the team.

Customer Support and Front-cashier

ASIAN FOOD STORE
12.2023 - Current
  • Excel in delivering friendly and accurate service to customers
  • Ensure a positive customer experience by handling cash transactions with precision and providing courteous assistance during checkout
  • Additionally, I am adept at promoting the best deals to customers and efficiently resolving any issues related to returns or exchanges, contributing to overall customer satisfaction and retention.

Education

Post graduate certificate - Addictions and Mental Health

Fanshawe College
Toronto
01.2024

Masters of Arts - Psychology

Rayat Bahra University
India
01.2022

Skills

  • Strong communication skills: Able to effectively convey information and resolve issues with customers
  • Excellent interpersonal skills: Capable of building rapport and maintaining positive relationships with customers and colleagues
  • Proficient in multitasking: Able to handle various tasks simultaneously, such as assisting customers, processing transactions, and managing inquiries
  • Attention to detail: Ensures accuracy in handling cash transactions, managing inventory, and addressing customer needs
  • Problem-solving abilities: Skilled in identifying issues, finding solutions, and resolving customer concerns efficiently
  • Adaptability: Able to quickly adjust to changing circumstances and customer demands in a fast-paced environment
  • Team player: Collaborates effectively with colleagues to achieve common goals and provide exceptional customer service
  • Call Management: Efficiently handling incoming and outgoing calls while ensuring excellent customer service
  • Data Entry: Quickly and accurately inputting information into computer systems or databases
  • Consultative Sales: Understanding customer needs to provide personalized recommendations and solutions
  • Data Collection: Gathering relevant information systematically for analysis or decision-making
  • Information Security: Safeguarding sensitive information and ensuring compliance with data protection regulations

Websites

AVAILABILITY

Full time : Monday to Sunday

Certification

  • BIT(Basic Information Technology)- 2017
  • This First Aid & CPR/AED level C (BL), Expiry: January 2027
  • Security Guard Training, Active: February 2024
  • Food safety Certificate- Expiry :March 2029
  • Certified G class Driver

Timeline

Customer Service Representative

Rogers
01.2024 - Current

Customer Support and Front-cashier

ASIAN FOOD STORE
12.2023 - Current

Post graduate certificate - Addictions and Mental Health

Fanshawe College

Masters of Arts - Psychology

Rayat Bahra University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

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Radhe Sharma