Sai Akhil G
Ottawa,ON
Summary
Sales professional with proven success at Brightside Marketing Group, specializing in upselling telecommunication packages and consistently exceeding sales KPIs. Expertise in objection handling and customer relationship management enhances customer satisfaction and drives results in competitive markets.
Overview
4
4
years of professional experience
Work History
Sales Representative – Internet, TV & Home Phone
Brightside Marketing Group Company
Ottawa, ON
07.2024 - Current
- Executed outbound calls and engaged in door-to-door sales for Rogers Internet, TV, and Home Phone packages.
- Developed customer rapport to assess needs and upsell additional services.
- Utilized tailored approaches to overcome objections, consistently exceeding sales KPIs in a bonus-driven environment.
- Adapted sales strategies based on market trends and customer feedback to enhance conversion rates.
- Facilitated team training sessions focused on objection handling, communication, and closing techniques.
- Collaborated with marketing, operations, and customer support teams to improve customer satisfaction and onboarding.
- Implemented performance tracking tools to identify high performers and areas needing improvement.
Sales Associate – Print & Services
Staples Canada
01.2022 - 06.2024
- Delivered exceptional customer service, engaging clients to upsell print and service solutions.
- Assisted walk-in customers in identifying needs and providing tailored product recommendations.
- Processed transactions via POS systems, including shipping, service add-ons, and promotions.
- Fulfilled print orders accurately through various channels while meeting strict deadlines.
- Maintained print equipment and supplies, ensuring proper cataloging and prioritization of orders.
- Applied store’s selling model to consistently surpass sales and margin targets.
- Supported store operations while ensuring compliance with Health & Safety and Privacy standards.
Education
Graduate Certificate in Business Intelligence - System Infrastructure
Algonquin College
Ottawa, ON01.2024
Bachelor of Computer Science Engineering -
GITAM University
Hyderabad, India01.2021
Skills
- Outbound and inbound calls
- Cold calling
- Upselling and cross-selling
- Telecommunication packages
- Customer needs analysis
- Objection handling
- Rapport building
- Negotiation and closing
- KPI achievement
- Sales performance tracking
- Customer relationship management (CRM)
- Point of sale (POS) systems
- Communication skills
- Active listening
- Remote work readiness
- Multi-tasking abilities
- Technical proficiency
Additional Information
Eligible to work in Canada, Fully remote-ready (wired ethernet connection available), Flexible availability, including evenings and weekends
References
References available upon request.
Timeline
Sales Representative – Internet, TV & Home Phone
Brightside Marketing Group Company
07.2024 - Current
Sales Associate – Print & Services
Staples Canada
01.2022 - 06.2024
Graduate Certificate in Business Intelligence - System Infrastructure
Algonquin College
Bachelor of Computer Science Engineering -
GITAM University