Sergio De Almeida Otoni
Crawford Toronto,ON
Summary
BILINGUAL: Portuguese and English (plus advanced Spanish)
Dynamic and social individual who has excellent communication and computer skills. A multi- tasker with the ability to work with groups as well as individually. Results driven and comfortable under pressure, enjoys learning and conquering new tasks and skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
5822 Group
09.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Corporate Cards Associate
BANK OF MONTREAL
04.2021 - 05.2023
- Manages all transactional outcomes of customer calls or defers to appropriate internal business groups
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner
- Integrates marketing promotions and programs into customer conversations where appropriate
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
- Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions
- Completes complex & diverse tasks within given rules/limits
- Analyzes issues and determines next steps; escalates as required.
BRICK LAYER
THE BEST LINE
10.2020 - 01.2021
- Perform multiple tasks at construction sites that require extensive physical labor, including lifting, climbing, bending, digging operating hand and power tools
- Attentive to construction specifications, read and interpreting blueprints, calculating measurements and angles for determining accurate adjustments
- Organizing materials, calculating usage of materials needed for finishing the project and keeping work area free of possible hazards
PROJECT COORDINATOR
LS DEVELOPMENTS
08.2016 - 09.2020
- Execute specific stages of home renovations
- Make sure project is completed on-time and on-budget
- Hire and work with trades to accomplish tasks
ACTIVE WATCH HOME SECURITY
01.2014 - 03.2014
- Door to door sales of home security systems
MY SMIPLE GREEN
11.2013 - 01.2014
- Door to door sales of HVAC, water tanks & air conditioners
SALES CONSULTANT
PREMIER DEAD SEA COSMETICS
11.2012 - 08.2013
- Approach and sell products to potential customers
- Demonstrate how to use products to customers
ADMINISTRATIVE ASSISTANT AND SALES
MAR DE BRAZILIA
Brasilia
06.2011 - 10.2012
- Tourism sales
- Approach and acquire new clients
- Schedule tours for new clients
- Organize documents needed for tours
Education
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FAULDADE PROCESSUS, LAW SCHOOL
Skills
- Communication
- Customer Support
- Outbound Inbound Calls
- Overall Computer Skills
- Advance Spanish
- Comfortable working under pressure and tight deadlines
- Comfortable quickly adapting to new software and tools
- Comfortable using Salesforce
Additional Information
- SENAC –NATIONAL COMMERCIAL TRAINING SERVICE, BRASILIA, BRAZIL - MICROCOMPUTER OPERATOR , Maintenance and configuration of computers
Timeline
Administrative Assistant
5822 Group
09.2023 - Current
Corporate Cards Associate
BANK OF MONTREAL
04.2021 - 05.2023
BRICK LAYER
THE BEST LINE
10.2020 - 01.2021
PROJECT COORDINATOR
LS DEVELOPMENTS
08.2016 - 09.2020
ACTIVE WATCH HOME SECURITY
01.2014 - 03.2014
MY SMIPLE GREEN
11.2013 - 01.2014
SALES CONSULTANT
PREMIER DEAD SEA COSMETICS
11.2012 - 08.2013
ADMINISTRATIVE ASSISTANT AND SALES
MAR DE BRAZILIA
06.2011 - 10.2012
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FAULDADE PROCESSUS, LAW SCHOOL
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