Summary
Overview
Work History
Education
Skills
Timeline
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Sahra Thompson

Oshawa

Summary

Professional with a strong work ethic. Skilled in all areas of Records Management Operations. Demonstrated ability to manage workflows and multitask. Consistently exceeded performance metrics while fostering a positive work environment.

Overview

12
12
years of professional experience

Work History

Acting Group Leader- RMS Inquiry Clerk

Toronto Police Service
06.2024 - Current
  • Leda by example, demonstrating and consistently delivering high-quality work.
  • Assigns works and monitors group and individual performance
  • Maintains, reviews and updates records. Investigates and corrects inaccuracies.
  • Answer inquiries from outside police and government agencies
  • Contact other areas of the Toronto Police Service for information and to gain clarity regarding discrepancies.
  • Uphold standard of information according to legislation and policy and procedures.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Oversee cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.

Inquiry Clerk

Toronto Police Service
12.2015 - Current
  • Enhanced internal communication by collaborating with various departments to resolve issues.
  • Trained in all Records management tasks including Prime, Accused, Warrants, Bails, Court 9, Court Dockets, Transcription and Phones. Maintains, reviews and updates records. Investigates and corrects inaccuracies.
  • Use CPIC, ICON, Global Search on a daily basis.
  • Fielded incoming calls involving routine and non-routine questions and/or transferred to appropriate associate or department.
  • Assisted management in training new employees, sharing knowledge of systems and processes for seamless onboarding.
  • Increased productivity by organizing workload, prioritizing tasks, and managing time effectively.
  • Adapted quickly to changes to policies and procedures, ensuring consistent service.
  • Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
  • Implemented feedback from supervisors to continuously improve personal performance and contribute to overall team success.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.

Parking Enforcement Officer

Toronto Police Service
12.2014 - 12.2015
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Responded to calls in both routine and emergency situations.
  • Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
  • Assisted motorists with locating legal parking spaces, promoting positive community relations.
  • Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
  • Maintained accurate and detailed logs of all events during each shift.
  • Supported special events by managing temporary no-parking zones and directing traffic as needed.
  • Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
  • Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
  • Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.
  • Provided testimony in court hearings for contested parking citations, ensuring fair outcomes.

Admissions Counselor

Stanford International College
05.2013 - 11.2014
  • Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
  • Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
  • Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Streamlined application review process, resulting in faster decision-making and improved communication with applicants.
  • Reviewed admissions applications and evaluated student credentials.
  • Advised students on educational, career and social opportunities.

Education

Bachelor of Arts - Legal Studies

University of Waterloo
Waterloo
06-2011

High School Diploma -

O'Neill C.V.I.
Oshawa
06-2005

Skills

  • Verbal and written communication
  • Relationship building
  • Continuous improvement
  • Schedule coordination
  • Group and individual instruction
  • Complaint handling
  • Operations management
  • Staff management
  • Feedback delivery
  • Quality control
  • Teamwork and communication
  • Strong work ethic
  • Positive attitude
  • Attention to detail

Timeline

Acting Group Leader- RMS Inquiry Clerk

Toronto Police Service
06.2024 - Current

Inquiry Clerk

Toronto Police Service
12.2015 - Current

Parking Enforcement Officer

Toronto Police Service
12.2014 - 12.2015

Admissions Counselor

Stanford International College
05.2013 - 11.2014

Bachelor of Arts - Legal Studies

University of Waterloo

High School Diploma -

O'Neill C.V.I.

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Sahra Thompson