CHRISTOPHER MCKEOWN
COLDWATER,CANADA
Summary
Dynamic professional with extensive experience at Toronto Police Service, excelling in security and prisoner welfare. Proven problem solver with strong communication skills, adept at managing complex situations. Recognized for coaching new recruits and maintaining meticulous records, ensuring compliance and safety. Committed to delivering exceptional service and fostering community trust.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Special Constable - Booking Officer
Toronto Police Service
Toronto, ON
06.2018 - Current
- Ensure safety and security of cell area while monitoring all prisoners in custody.
- Manage comprehensive booking procedures, including searching, fingerprinting, and photographing prisoners.
- Document prisoner property and information accurately upon intake and release
- Submit timely computer entries related to bookings in Versadex system.
- Facilitate meal and medication distribution to maintain prisoner welfare.
- Assist prisoners with telephone calls, recording details for compliance in Versadex.
- Monitored security systems such as CCTV cameras and alarm systems.
- Coach and train new recruits on policies and practices related to prisoner booking.
- Answer calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Maintain records including incident logs, shift reports and daily activity summaries.
Logistics Manager
Herbert Williams Fire Protection
12.2012 - 06.2018
- Supervising the daily operations in the Shipping/Receiving department and maintaining the utmost in quality assurance
- Coordinate with management on department objectives; execute objectives through employee development and training
- Training and coaching the warehouse workforce
- Precise documentation of Inventory records to ensure accuracy using Microsoft Office Suite and internal software
- Ensuring that products, inventory, and required parts move from one place to another efficiently and cost-effectively
- Direct, optimize and coordinate full order cycle
- Responding to verbal (in-person/telephone) and written inquiries regarding information on products and placing orders on behalf of customers into the system
- Providing outstanding customer service
- Liaising and negotiating with suppliers, manufacturers, and consumers
Inside Sales & Customer Service Associate
Herbert Williams Fire Protection
09.2008 - 12.2012
- Provided in-person customer service on a daily basis
- Responsible for shipping and receiving of client's orders
- Inventory control in the warehouse
- Travel to and from clientele to inspect their set up to ensure compliance with Fire Code
- Provide Fire Training and Demonstrations for clients
- Listening to customers' concerns and handling complaints and returns in a calm manner
- Ongoing courses to ensure up to date knowledge of the Fire Code and Fire Safety Legislation
- Promotion to Logistics Manager
- Educated customers on the National Fire Code Act (NFPA-10)
- Worked proficiently with Customers to ensure full customer satisfaction
- Experience in Fire and Safety training
- Handling of Dangerous Goods Certificate
- Planning and organizational skills
Lead Fraud Investigator
Wells Fargo Financial
01.2002 - 07.2007
- Reduced and prevented losses through proactive investigation
- Performed data analysis and identified current trends and formulated counter measures
- Conducted in depth telephone interviews to investigate customer's claims
- Managed and investigated files in a timely manner
- Liaised with public and private Law Enforcement agencies to confirm information
- Administration and reporting of findings to compile them in a sensible manner
- Strong critical thinking and analytical skills, especially in complex and nuanced situations
Education
Criminology -
Douglas College
01.1997
High School Diploma -
Ajax High School
01.1994
Skills
- Excellent Oral and Written Communication Skills
- Problem Solving
- De-escalation
- Organized
- Reliable
- Emotional Intelligence
- Responsible
- Good Judgement
Certification
- St John Ambulance Standard First Aid & Level C CPR & AED, 03/29/25
- Completed Blue Card Training, 2023
- Completed Wagon Transport Training with Toronto Police Service, 2024
- Current Valid Use of Force Certification, 2023
- Completed Workplace Safety & Harassment Course, 2023
References
References available upon request.
Timeline
Special Constable - Booking Officer
Toronto Police Service
06.2018 - Current
Logistics Manager
Herbert Williams Fire Protection
12.2012 - 06.2018
Inside Sales & Customer Service Associate
Herbert Williams Fire Protection
09.2008 - 12.2012
Lead Fraud Investigator
Wells Fargo Financial
01.2002 - 07.2007
Criminology -
Douglas College
High School Diploma -
Ajax High School
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