Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maya Moriarity

Toronto,ON

Summary

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Experienced in community relationship building and working under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

911 Call Taker

Toronto Police Service
05.2025 - Current
  • Assist callers in emergency situations with appropriate information and support while adhering to established protocols.
  • Maintain detailed incident logs and reports in the Computer-Aided Dispatch (CAD).
  • Work with outside agencies such as TCCS, 2-1-1 and MCIT to provide callers with the most effective care.
  • Apply interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Manage over 100 calls daily, efficiently prioritizing and appropriately redirecting inquiries to police, fire or ambulance.
  • Shift work including a 12 hour rotation between nights and days.

Assistant Manager

Spiritleaf
08.2023 - 04.2025
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Data Entry Auditor & FOH

Chop Steakhouse & Bar
03.2022 - 03.2023
  • Streamlined each morning report by inputting previous night's income into Microsoft Excel, ensuring 100% accuracy between restaurant and POS systems data.
  • Ensured timely and accurate payroll distribution by managing tip-out for all FOH employees through Tips Today software.
  • Counted the office safe's cash deposit every morning, recorded the final amount and provided server's with the day's total float amount.
  • Managed seating, server rotations, phone calls and reservations during high volume nights with efficiency.

Education

Bachelor of Arts - History (Canadian & Indigenous Relations)

Western University
London, ON
04-2023

Police Foundations (Online)

Algonquin College
London, ON
04-2026

Skills

  • Emergency protocols
  • CAD Navigation
  • CPIC Queries
  • Information gathering
  • Language proficiency
  • Law enforcement procedures
  • Stress tolerance
  • Relationship building
  • Customer Service

Certification

  • Standard First Aid, CPR C & AED
  • Accessibility for Ontarians with Disabilities Act (AODA) Certification
  • Ontario Security Guard License

Timeline

911 Call Taker

Toronto Police Service
05.2025 - Current

Assistant Manager

Spiritleaf
08.2023 - 04.2025

Data Entry Auditor & FOH

Chop Steakhouse & Bar
03.2022 - 03.2023

Bachelor of Arts - History (Canadian & Indigenous Relations)

Western University

Police Foundations (Online)

Algonquin College

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Maya Moriarity