Sahra-Kafiya Abdi
Ottawa,On
Summary
Driven student with a robust work ethic and a proven ability to excel both independently and within teams. Possesses exceptional organizational skills and a talent for streamlining processes to enhance efficiency. Eager to leverage these qualities to contribute effectively to projects and initiatives.
Overview
3
3
years of professional experience
Work History
Front desk agent
Maintair Aviation Services
04.2023 - Current
- Conduct efficient and accurate passenger check-ins, verifying travel documents and issuing boarding passes
- Manage baggage handling by accurately weighing, tagging, and routing luggage according to airline protocols
- Assisted passengers with seat selection, upgrades, and special requirements, tailoring services to individual preferences
- Provided up-to-date flight information, boarding procedures, gate details, and travel advisories to passengers
- Processed payments for baggage fees, upgrades, and ancillary services, maintaining precise financial records.
- Operated PA system to make announcements regarding flight activity.
Administrative Assistant/ Front Desk
Ont Medical Clinic
03.2022 - 04.2023
- Managed appointment scheduling both in-person and over the phone, coordinating with medical staff for optimal scheduling
- Checked in patients, collected and updated their information, and ensured accurate completion of required forms
- Verified patients' insurance coverage, obtained necessary authorizations, and communicated insurance-related information effectively
- Collected co-payments, deductibles, and outstanding balances, processing payments accurately and maintaining financial records.
Local Server
Bank Restaurant
01.2022 - 03.2023
- Rotated inventory to reduce waste and optimize freshness
- Made meals in accordance with company standards and requirements
- Maintained professional demeanor during interactions with customers and co-workers
- Acquired new skills to support the team and further accommodate customer needs.
Customer service
Bell Canada
02.2021 - 03.2022
- Diligently provided technical assistance to customers on inbound telephone tech support calls and remote access
- Utilized good problem-solving skills when walking customers through step-by-step process for troubleshooting hardware issues
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.
Volunteer Support
Cheo Canada
- 08.2020
- Performed general cleaning duties, keeping work areas clean and organized
- Helped transport patients and assisted with discharges
- Answered visitor questions, offered directions and escorted to destination
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments
- Supplied, collected and emptied patient bedpans on a frequent basis
- Served meals and assisted immobile or disabled individuals with eating.
Education
Graduate - Secondary Education
École Secondaire Publique Louis Riel
Health Sciences
University Of Ottawa
Ottawa, ONSkills
- Clear Communication
- Microsoft Exchange
- Interpersonal Communication
- Creativity/Reasoning
- Leadership/Management Skills
- Fast Learner
Accomplishments
- CPR/First Aid Training Certificate
- Mental Health First Aid Certificate
- Food Handler Certificate
- CORE Certificate
- High 5 Training
- AODA
- Community Champion Award: Leadership
References
Available Upon Request
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Front desk agent
Maintair Aviation Services
04.2023 - Current
Administrative Assistant/ Front Desk
Ont Medical Clinic
03.2022 - 04.2023
Local Server
Bank Restaurant
01.2022 - 03.2023
Customer service
Bell Canada
02.2021 - 03.2022
Volunteer Support
Cheo Canada
- 08.2020
Graduate - Secondary Education
École Secondaire Publique Louis Riel
Health Sciences
University Of Ottawa
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