Rubalpreet Kaur
Thunder Bay,ON
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Maintair Aviation Services
Thunder Bay, ON
09.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Agent, Collections & Loan Servicing Representative
Bill Gosling Outsourcing
08.2022 - 07.2023
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Managed over 200 customer calls per day
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
Supervisor
KFC
06.2020 - 03.2022
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts
- Answered customer complaints with quick solutions, ensuring customer satisfaction
- Plan, supervise and coordinate daily operations of food and beverage outlet
- Increased sales by 10%.
- Evaluated employee performance and coached and trained to improve weak areas
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Educated staff on organizational mission and goals to help employees achieve success
Cashier
Shell
03.2018 - 01.2020
- Developed and maintained relationships with customers and suppliers through account development
- Improved use of upselling techniques to increase sales by average of $10 per ticket
- Conducted monthly inventories of raw materials and components on work floor
- Lead processing of daily receipts and closing cash register on daily basis
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs
Education
Post Graduate Diploma - Global Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2019
Bachelor's of Commerce - Commerce
Punjabi University
Patiala04.2017
Skills
- Statistical Analysis
- Data management
- Supervision
- Time Management
- Customer complaint resolution
- Problem-solving skills
- Microsoft Office
- Payment Analysis
- Customer Inquiries
- Loan Records Filing and Maintenanc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Agent
Maintair Aviation Services
09.2023 - Current
Agent, Collections & Loan Servicing Representative
Bill Gosling Outsourcing
08.2022 - 07.2023
Supervisor
KFC
06.2020 - 03.2022
Cashier
Shell
03.2018 - 01.2020
Post Graduate Diploma - Global Business Management
Centennial College of Applied Arts And Technology
Bachelor's of Commerce - Commerce
Punjabi University
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