Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdoul Sangare

Ottawa,ON

Summary

Bilingual customer service and sales professional with experience in call centers, retail sales, and restaurant service. Comfortable talking with people, solving problems, and working in fast-paced environments. Known for staying calm under pressure, communicating clearly in English and French, and adapting quickly to new systems and roles.

Overview

4
4
years of professional experience

Work History

Sales Representative

Helium Wireless
12.2023 - 12.2025

- talked with customers every day about what they actually needed, not just what was being sold

- explained plans and options in plain language so people could decide without feeling pushed

- helped fix billing issues, services problems, and account changes

- hit sales targets while keeping conversations honest and respectful

- kept notes on the system to make sure follow-ups weren't forgotten


Server

Lil Z Pizza
08.2023 - 10.2023

- served customers during busy shifts where things moved quickly

- handled several tables at once while staying organized

- took orders, processed payments, and dealt with special requests

- managed complaints or mistakes calmly when they came up

- worked closely with the team to keep service running smoothly

Call Center Sales Representative

EMICIV
06.2022 - 01.2023

- took calls throughout the day from customers with different questions and problems

- helped people understand their services, resolve issues, or find the right solution

- worked 100% in french

- followed call guidelines but kept conversations natural

- managed pressure during busy periods without losing professionalism


Education

License Etude Superieure - Communication And Marketing

Centre Universitaire Professionalise
Abidjan, Cote D'Ivoire
07-2022

Baccalaureate - General Studies

Groupe Scolaire LONNY ROSE
Abidjan, Cote D'Ivoire
07-2017

Skills

    - talking with customers clearly and calmly

    - handling complaints without escalating situations

    - selling products without sounding pushy

    - explaining options in simple terms

    - managing multiple tasks at the same time

    - staying professional under pressure

    - working independently or with a team

    - using basic computer systems and CRMs

    - communicating in English and French

    - adapting quickly in fast-paced environments

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary

Timeline

Sales Representative

Helium Wireless
12.2023 - 12.2025

Server

Lil Z Pizza
08.2023 - 10.2023

Call Center Sales Representative

EMICIV
06.2022 - 01.2023

License Etude Superieure - Communication And Marketing

Centre Universitaire Professionalise

Baccalaureate - General Studies

Groupe Scolaire LONNY ROSE
Abdoul Sangare