
Bilingual customer service and sales professional with experience in call centers, retail sales, and restaurant service. Comfortable talking with people, solving problems, and working in fast-paced environments. Known for staying calm under pressure, communicating clearly in English and French, and adapting quickly to new systems and roles.
- talked with customers every day about what they actually needed, not just what was being sold
- explained plans and options in plain language so people could decide without feeling pushed
- helped fix billing issues, services problems, and account changes
- hit sales targets while keeping conversations honest and respectful
- kept notes on the system to make sure follow-ups weren't forgotten
- served customers during busy shifts where things moved quickly
- handled several tables at once while staying organized
- took orders, processed payments, and dealt with special requests
- managed complaints or mistakes calmly when they came up
- worked closely with the team to keep service running smoothly
- took calls throughout the day from customers with different questions and problems
- helped people understand their services, resolve issues, or find the right solution
- worked 100% in french
- followed call guidelines but kept conversations natural
- managed pressure during busy periods without losing professionalism
- talking with customers clearly and calmly
- handling complaints without escalating situations
- selling products without sounding pushy
- explaining options in simple terms
- managing multiple tasks at the same time
- staying professional under pressure
- working independently or with a team
- using basic computer systems and CRMs
- communicating in English and French
- adapting quickly in fast-paced environments