SAEED NOROOZI
Coquitlam,British Columbia
Summary
Experienced Business Analyst with a strong background in IT and telecom. Skilled in gathering and analyzing business requirements, supporting software implementation, and optimizing business processes. Specializes in data migration and system analysis, always focused on delivering practical solutions. Collaborative team player who consistently meets needs, improves processes, and exceeds requirements. Diligent worker with excellent communication and task prioritization skills. Seasoned Business Analyst with 20 years of success in the telecom industry. Expert in business and systems requirements, user acceptance testing, and end-user training. Able to leverage past lessons to inform future decision-making.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Analyst
sys4it GmbH
11.2021 - 12.2023
- Gather and document business requirements for software development projects.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
BSS Operations Lead
Mobile Communication Company of Iran
07.2012 - 11.2021
- Monitored and maintained the operational efficiency of business support systems.
IT Project Coordinator
Mobile Communication Company of Iran
07.2009 - 07.2012
- Supported the delivery of IT services, focusing on problem-solving and incident management.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Coordinated cross-functional teams for multidisciplinary projects, resulting in more cohesive solutions.
- Enhanced communication between stakeholders by holding regular progress update meetings and sharing detailed reports.
- Managed projects from procurement to commission.
IT Analyst
Mobile Communication Company of Iran
11.2004 - 07.2009
- Analyzed and supported IT projects, including software and system implementations.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Increased user satisfaction by providing comprehensive IT support and training.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Software Support Specialist
Mobile Communication Company of Iran
02.2001 - 11.2004
- Provided support for software applications and conducted testing.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Identified areas of improvement within the existing ticketing system which led to an optimized workflow benefiting both the support team and customers.
- Provided valuable feedback to software developers regarding customer pain points, helping shape future product improvements and updates.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Education
MBA - Business Administration
Sharif University
Tehran , Iran01.2013
Bachelor of Science - Software Engineering
Azad University of Tehran
Tehran , Iran01.2000
Skills
- Requirements Gathering & Analysis
- Process Improvement
- Business Documentation
- SQL
- Ad-hoc Reporting
- Windows, Linux
- Requirements Gathering
- Business process improvement
- Gap analysis
- Stakeholder Management
- Process Optimization
- Customer Needs Assessment
- Needs assessments
- Business Analysis
- Workflow Analysis
Certification
- Frameworx Foundation Level, tmforum, Mar 2017
- Business Process Framework (eTOM), tmforum, Mar 2017
- Information Framework (SID), tmforum, Mar 2017
- Application Framework (TAM), tmforum, Mar 2017
Ieltscertification
6.5, 6.5, 6.0, 6.0
Languages
English
Full Professional
German
Elementary
Additional Information
I am living in BC as a permanent resident
Timeline
Business Analyst
sys4it GmbH
11.2021 - 12.2023
BSS Operations Lead
Mobile Communication Company of Iran
07.2012 - 11.2021
IT Project Coordinator
Mobile Communication Company of Iran
07.2009 - 07.2012
IT Analyst
Mobile Communication Company of Iran
11.2004 - 07.2009
Software Support Specialist
Mobile Communication Company of Iran
02.2001 - 11.2004
MBA - Business Administration
Sharif University
Bachelor of Science - Software Engineering
Azad University of Tehran
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