Sabrina Spataro

· Received, checked, and recorded development applications, ensuring accuracy and completeness.

· Received, checked, and recorded development applications, ensuring accuracy and completeness.

· Prepared Public Notices and circularization lists to support transparent communication processes.

· Maintained a record of development applications and by-laws for accurate tracking and reporting.

• Responded to customer inquiries in person and via email, providing guidance on zoning, by-laws, and application-related matters.
• Reviewed, corrected, and prepared comments on draft zoning by-laws, explanatory notices, and Official Plan Amendments.
• Coordinated the preparation of draft schedules and key maps to facilitate planning processes.
• Composed correspondences such as Council decisions, O.M.B. decisions, and adoption of by-laws.
• Wrote procedures and forwarded them for approval to streamline operations.
• Compiled statistics and monitored the frequency of inquiries to support data-driven decision-making.
• Conducted research and background reviews to support planning decisions and provide accurate information for development applications.
• Ensured application accuracy and completeness, addressing discrepancies and missing information promptly.
• Prepared explanatory notes for zoning by-laws, text amendments, and Official Plan Amendments for public notification.
• Recorded and tracked the number of zoning by-laws prepared by the Division.
• Undertook special projects to improve departmental procedures and efficiency.
• Performed additional duties and special projects as assigned, including maintaining compliance with applicable Health and Safety legislation and corporate policies.

• Maintain an informative and comprehensive customer service counter that is proactive in providing the public with up-to-date information
• Process fare media sales and handle cash and credit transactions efficiently in a fast-paced environment
• Generate reports for daily sales and prepare end-of-shift reports, ensuring accurate records and compliance with organizational standards
• Manage customer complaints providing solutions to ensure customer satisfaction
• Administer the senior transit pass program; verify documentation; issues pass; maintain records
• Place orders for supplies low on stock (Brochures, Fare Media, etc.) and track inventory using spreadsheets
• Conduction inventory count on a daily, weekly, monthly, and annually basis to prevent loss of merchandise
• Investigate discrepancies reported by customers and escalate when necessary
• Perform additional duties and undertake special projects as assigned

• Managed inbound and outbound calls related to fraud claims, using multiple systems to provide accurate and efficient support
• Conducted research and analysis to review fraud claims and recover funds in accordance with regulations
• Prepared written reports and responded to inquiries regarding fraud investigations
• Handled escalated client issues, ensuring confidentiality and compliance with standards
• Supported customer experience by resolving claims at the first point of contact and offering compensation when necessary

• Provided administrative support to the Director, including creating and maintaining reports
• Managed meeting agendas, minutes, and administrative tasks to ensure smooth departmental operations
• Maintained company records through data entry, ensuring accurate and up-to-date information
• Managed customer complaints and provided customer service excellence, following up to ensure satisfaction
• Coordinated logistics for moving processes across departments
• Served as back-up for switchboard, welcoming guests and handling office inquiries when needed