Sabrina Brodie
Beamsville,ON
Summary
Personable and highly motivated Licensed Funeral Director and Cemetery Sales Representative with over 20 years experience in the Funeral Services industry. Exceptional communication, time management, and people skills. Proficient in identifying and individualizing needs of clients. Improve clients overall satisfaction by creative solutions to complex situations using active listening and critical thinking. Innate ability to diffuse high conflict situations. Affable while maintaining complete professionalism at all times. Extensive experience in service industry and talent for mediating and problem solving. Reputation for developing trusting, long-term connections with families/clients by providing personalized, memorable, and professional services that exceed expectations. Fast learner with ambitious drive and energy.
Overview
20
20
years of professional experience
Work History
Cemetery Sales Director
Arbor Memorial-Pleasantview Funeral Home Cemetery
2023.05 - Current
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals with local seminars and networking.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Conducted in-depth industry research to identify emerging trends and capitalize on growth opportunities within the market.
- Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
- Increased average deal size by upselling additional products and services to existing clients.
- Launched successful marketing campaigns that generated an influx of qualified leads.
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and with high referall ratio by identifying needs and offering appropriate services.
- Built relationships with customers within the Pelham community to establish long-term business growth.
Licensed Funeral Director
Smith's Funeral Service (Burl) Ltd
2009.09 - Current
- Displayed high level of professionalism and efficiency dealing with families in a high-volume, fast-paced environment. Consistently met with multiple families per day to make arrangements, direct services, visitations, and viewings.
- Discussed various options of funeral service, disposition of remains and associated funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers, catering, flowers, amongst other means of memorialization.
- Communication, problem solving, negotiating and ordering to various funeral suppliers and businesses.
- Liaised between transfer services, hospitals, physicians, coroners, and members of clergy to coordinate final arrangements.
- Responsible for being Funeral Director 'On call' overnight and statutory holidays.
- Responsible for managing multiple chapels, independently.
- Performed daily duties such as cleaning, maintenance of building and parking lot, answering phones, and completing administrative tasks.
- Exemplary service directing at all four funeral home locations and various churches. Lead funeral processions to various cemeteries and crematoriums.
- Consummated pre-arranged funeral contracts; performed administrative tasks within preneed department; and organized informational seminars at various establishments.
- Provided aftercare to families. Assisted with completing necessary paperwork while successfully generating leads, referrals and new preneed contracts.
- Proudly known for selling stationary packages and flowers on direct cremations and burials
- High retention rate for 'price shoppers'.
Funeral Director/Family Service Counselor
Service Corporation International
2006.06 - 2009.09
- Negotiated and consummated pre-arranged contracts.
- Worked within the company at numerous locations while managing time and appointments efficiently.
- Organized seminars within the community at various churches, clubs and organizations.
- Referrals, leads, and new contracts generated by providing aftercare to families.
- High closing ratio and success generated from aftercare, seminars, direct mail, and referrals.
- Million Dollar Club 2008.
Apprentice Funeral Director
Smith's Funeral Service (Burl) Ltd
2004.10 - 2005.06
Apprentice Funeral Director
Reid Funeral Home
2004.05 - 2004.10
Education
EDX-Online Certification Programme - Entrepreneurship in Emerging Economies
Harvard University
Online 11.2024
EDX-Online Certification Programme - CS50's Introduction To Computer Science
Harvard University
Online 09.2024
Cemetery Sales Representative Certification
Toronto, ON05.2023
EDX-Online Certification Programme - PredictionX-Oracles, Omens, And Prophecies
Harvard University
Online04.2023
Funeral Service Education -
Humber College
Toronto, On06.2005
High School Diploma -
Beamsville District Secondary School
Beamsville, ON2003
Skills
- Valid G Driver's License
- Highly motivated
- Proper phone etiquette
- Team player
- Active listening
- Attention to detail
- Critical thinking
- Time management
- Verbal and written communication
- Customer Service
Timeline
Cemetery Sales Director
Arbor Memorial-Pleasantview Funeral Home Cemetery
2023.05 - Current
Licensed Funeral Director
Smith's Funeral Service (Burl) Ltd
2009.09 - Current
Funeral Director/Family Service Counselor
Service Corporation International
2006.06 - 2009.09
Apprentice Funeral Director
Smith's Funeral Service (Burl) Ltd
2004.10 - 2005.06
Apprentice Funeral Director
Reid Funeral Home
2004.05 - 2004.10
EDX-Online Certification Programme - Entrepreneurship in Emerging Economies
Harvard University
EDX-Online Certification Programme - CS50's Introduction To Computer Science
Harvard University
Cemetery Sales Representative Certification
EDX-Online Certification Programme - PredictionX-Oracles, Omens, And Prophecies
Harvard University
Funeral Service Education -
Humber College
High School Diploma -
Beamsville District Secondary School
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