CHRISTIAN JAY VELASCO
Orleans,Canada
Summary
Highly motivated recent HVAC graduate seeking an entry-level position in the HVAC industry, with a strong desire to apply acquired skills and knowledge in troubleshooting, installation, and maintenance of heating, ventilation, and air conditioning systems. Committed to providing exceptional service and exceeding customer expectations while increasing expertise and contributing to the success of the company
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wal-Mart Supercenter
Ottawa, Ontario
02.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Seafarer (Ordinary Seaman)
Sea Cap Shipping Inc.
Philippines
08.2021 - 05.2022
- Inspected and tested fire fighting and lifesaving equipment stored on vessels
- Communicated instructions to officers to promote comprehension.
- Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.
Seafarer (Deck Cadet)
Kamilla Leonard and Maritime Services Inc.
11.2020 - 12.2020
- Stood watch while underway to facilitate communications and maintain onboard safety and security
- Chipped, painted and ground deck to maintain structural integrity
- Checked tank soundings to prevent tank from overflowing or running dry.
Seafarer (Deck Cadet)
Sea Cap Shipping Inc.
12.2019 - 11.2020
- Monitored ship entry and exit points to maintain stringent security measures
- Inspected lifesaving and visual-signaling equipment for defects.
Customer Representative (BPO)
TELUS International
05.2019 - 09.2019
- Helped large volume of customers every day
- Responded to customer calls and emails about products and services.
Technical Support Representative (BPO)
SupercenterTelstra Powered by Teletech
01.2018 - 01.2019
- Maintained courteous, friendly atmosphere for guests.
- Diagnosed and troubleshot hardware, software and network issues.
Delivery Helper (Project Based)
APO Production Unit, Inc.
06.2017 - 08.2017
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Maintained clean, orderly work environment free of hazards.
Education
Heating, Refrigeration And Air Conditioning Technician -
Algonquin College
12.2023
Bachelor of Science - Marine Transportation
Technological Institute of The Philippines
05.2016
Bachelor of Science in Marine Transportation -
Asian Institute of Maritime Studies
05.2014
Skills
- Technical Troubleshooting
- Diagnostic Techniques
- Heating Principles Knowledge
- Able to Communicate clearly and effectively in English
- Able to work under pressure
- Focused of Safety
- Microsoft Office Proficient
- Valid G Driver's License
Certification
- Gas 3
- System 636 Flue Gas Venting
- Gastite
Languages
- English
- Filipino
Accomplishments
- Dean's Honours List Winter 2023
- Dean's Honours List Spring 2023
Timeline
Customer Service Associate
Wal-Mart Supercenter
02.2023 - Current
Seafarer (Ordinary Seaman)
Sea Cap Shipping Inc.
08.2021 - 05.2022
Seafarer (Deck Cadet)
Kamilla Leonard and Maritime Services Inc.
11.2020 - 12.2020
Seafarer (Deck Cadet)
Sea Cap Shipping Inc.
12.2019 - 11.2020
Customer Representative (BPO)
TELUS International
05.2019 - 09.2019
Technical Support Representative (BPO)
SupercenterTelstra Powered by Teletech
01.2018 - 01.2019
Delivery Helper (Project Based)
APO Production Unit, Inc.
06.2017 - 08.2017
Heating, Refrigeration And Air Conditioning Technician -
Algonquin College
Bachelor of Science - Marine Transportation
Technological Institute of The Philippines
Bachelor of Science in Marine Transportation -
Asian Institute of Maritime Studies
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